on 10-02-2022 09:34
Does anyone know how to contact Virgin for anything other than sales?
I have had broadband and wifi issues for a few weeks and constantly keep going around the support pages in loops.
No phone number.
No chat.
How do I get it resolved?
Note: Before going through a standard support process, I have done several things, including resetting the box. When broadband is running, wired internet works, but wifi is intermittent. It is also quite a poor, unstable connection.
on 10-02-2022 09:39
Let us know what the actual problem is and we may be able to help.
on 10-02-2022 09:41
Thanks for the really quick response.
I thought I had mentioned the issues:
Intermittent broadband (works more than it doesn't, though).
Intermittent wifi with poor connectivity/transfer rate.
on 10-02-2022 09:42
Sorry, also the inability to contact Virgin and gain support!
on 10-02-2022 10:30
on 10-02-2022 11:53
No, it is a core broadband connectivity issue and intermittent wifi issue.
'Wifi speeds and connectivity are not supported as part of your contract.'
If they supply a box as part of a service and that box is meant to supply a feature, e.g. wifi, then it is part of the contract.
I have tried several things, including resetting the box. The wifi issue is across all devices, whether 1m or 10m away.
I also have a pod.
on 10-02-2022 12:12
on 10-02-2022 12:13
They appear to work fine.
10-02-2022 12:15 - edited 10-02-2022 12:15
So just a wifi problem then - not a "core" broadband problem.
If you have a pod then the settings on the hub have to be set to automatic, which isn't very well optimised, so there's nothing can be done in terms of manually tweaking settings.
on 10-02-2022 12:21
No, broadband generally has been OK, but it has been cutting out and service issues are showing on the Virgin site.