Hey Stephen_131,
Welcome to the community and thanks for taking the time to post here on the forums.
I'm sorry to hear that you haven't been able to get onto our live chat, what issues are you trying to raise with the team as we maybe able to help you from the forums.
If you would prefer to speak to the team over live chat, you can do that on the homepage here and scroll down to the live chat section and the chat box will appear, once you click. I have added a screenshot below.
Kind Regards,
Steven_L
