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WhatsApp massager Hub5

McKenize333
On our wavelength

on ‎05-02-2022 21:32

Screenshot_20220204-195510_WhatsApp.jpg

 

Can someone get in touch  with back office  about  I'm getting  hub5 after  do ther checks. IVE message  them  on 2.2.2022.  I'm still waiting.

 

Ps I don't  phone lines anyway  so I'm sure  I will  get New  Hub5 

VM HUB5/ RT-AX86 Router SamKnows Whitebox 8.0. 02 Unlimited calls and Text>https://www.asus.com/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/

2.5GB WAN LINK RT-AX86 Router and HUB5
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5 REPLIES 5

gary_dexter
Alessandro Volta

on ‎05-02-2022 21:49

@McKenize333 wrote:

Screenshot_20220204-195510_WhatsApp.jpg

 

Can someone get in touch  with back office  about  I'm getting  hub5 after  do ther checks. IVE message  them  on 2.2.2022.  I'm still waiting.

 

Ps I don't  phone lines anyway  so I'm sure  I will  get New  Hub5 

You’ve dodged a bullet then. It’s riddled with issues no one wants one voluntarily. 


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Akua_A
Forum Team
Forum Team

on ‎08-02-2022 09:18

Hi @McKenize333,

Welcome back to our community forums and sorry to hear you have not heard back regarding your hub 5 compatibility. Just to confirm, have you checked your junk mail just to see if the correspondence is there? As this would be sent to the same email registered on your account. 

Please do let me know if you are still unable to locate this and we will do our best to help.

Thanks,

Akua_A
Forum Team

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McKenize333
On our wavelength
In response to Akua_A

on ‎12-03-2022 15:28

Hi there.  

I'm stills  waiting on  email from your  backs office  about  hub5   

VM HUB5/ RT-AX86 Router SamKnows Whitebox 8.0. 02 Unlimited calls and Text>https://www.asus.com/Networking-IoT-Servers/WiFi-Routers/ASUS-Gaming-Routers/RT-AX86U/

2.5GB WAN LINK RT-AX86 Router and HUB5
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jem101
Superstar
In response to McKenize333

on ‎12-03-2022 15:43

As far as I am aware, and this has been confirmed by members of the forum team here, the Hub 5 is still only being sent out to selected customers and is strictly by invite only. There is no way for you to be 'added' to any list and what criteria VM are using to determine who is invited and who isn't is not clear.

Basically the WhatsApp messenger call from a month ago is just a load of rubbish. Whoever you were talking to either didn't understand the situation or was basically making stuff up to keep you happy.

You won't be receiving an email about the Hub 5 because one was never requested, nor were your details passed on to anyone. If you do get an offer of one then it will be by pure chance and nothing whatsoever to do with the call.

You might also care to have a read through the threads posted on here by customers who have been sent a Hub5 and their experiences with it.

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Natalie_L
Forum Team (Retired)
Forum Team (Retired)
In response to McKenize333

on ‎14-03-2022 15:59

Hi McKenize333

 

Thank you for your update to the thread. 

 

As jem101 has advised, the option to receive a Hub 5 is currently on an invite basis. 

Our back office team will only contact you if your account has been chosen and is eligible to receive the equipment. 

 

This is happening on a trial roll out and we hope to be able to deliver the Hub to all of our customers but at this time, if you have not received an email, I am afraid the Hub is not currently available to you. 

 

Thanks 

 

 

Nat
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