My Virgin landline has stopped working & so I signed into my account on line to attempt to resolve the issue.
After following several steps I was asked “ What colour zone are you in?”
Well I didn’t even know there were different coloured zones but I was signed into my account, surely Virgin should know that information and not have to ask me?
They say that if you don’t know your zone to phone them, but as my phone isn’t working I have to use a ( non Virgin) mobile,for which I am charged.
I was then connected to friendly ,but incomprehensible ,young lady who bombarded me with security questions . Eventually ,after the passing her interrogation, I managed to explain to her that I didn’t require her assistance in fixing my phone, I just wanted to know what colour zone I was in.
She replied that she didn’t have access to that information 😳
But this is the number the web site gives to call to find out, I tell her.
All to no avail , a customer service that is an oxymoron.
I have given up and now rely on my , thankfully non Virgin, mobile.
