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Chris5628
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Message 1 of 7
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Web site timed out

First time I've used this so please bare with me. 

I have an issue that I cant access the website www.evanscycles.com through my virgin hub. I can access the site on 4g but when trying to access the site on wifi it just indicates that it has timed out. The Evan's website is the only site that does this.

Can anyone please help

Kind regards 

Chris

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chenks
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Message 2 of 7
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Re: Web site timed out

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Message 3 of 7
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Re: Web site timed out

Are you able to post a tracert to www.evanscycles.com ?

The site is working for me:

C:\Users\timdu>tracert www.evanscycles.com

Tracing route to sni.ssl.evanscycles.com.c.footprint.net [8.241.113.122]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    10 ms    11 ms     9 ms  perr-core-2a-xe-706-0.network.virginmedia.net [62.255.32.237]
  4     *        *        *     Request timed out.
  5    21 ms    25 ms    18 ms  86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
  6   112 ms    94 ms    28 ms  lag-12.ear2.London1.Level3.net [4.68.37.65]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.

Ignore the apparent failure of the tracert (there is a valid reason for this) - At the moment we just need to do a comparison.

Tim

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Message 4 of 7
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Re: Web site timed out

Looking at the tracert supplied in the other thread, there may actually be a routing problem from some areas

What part of the country are you in?

Trace Statistics : traceroute to www.evanscycles.com (8.241.5.122), 30 hops max, 38 byte packets
1 10.202.8.1 (10.202.8.1) 10.000 ms 10.000 ms 10.000 ms
2 gate-core-2b-xe-521-0.network.virginmedia.net (82.2.240.93) 30.000 ms 10.000ms 20.000 ms
3 * * *
.......
30 * * *
Trace complete

Trace taken from:

https://community.virginmedia.com/t5/Networking-and-WiFi/Unable-to-access-https-www-evanscycles-com/...

@ModTeam 

Actually it looks like it could be routing to a particular IP address

Using WinMTR on 8.241.5.122 from my own IP

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -   96 |   23 |    1 |    4 |    4 |    4 |    4 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|perr-core-2a-xe-706-0.network.virginmedia.net -    0 |  108 |  108 |    8 |   11 |   26 |    9 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   22 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

@Chris5628 that tracert would definitely be useful.

Tim

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Message 5 of 7
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Re: Web site timed out

So I had a play with my hosts file so I could try out resolutions to a particular IP address

When the IP address = 8.241.5.122 - I cannot connect to the website.

When the IP address is one of the many other addresses that comes up e.g. 8.241.14.122 then I can connect

Doing a WinMTR comparison of the working one:

 

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -   88 |    8 |    1 |    4 |    4 |    4 |    4 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|perr-core-2a-xe-706-0.network.virginmedia.net -    0 |   31 |   31 |    8 |   13 |   51 |   10 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|86.85-254-62.static.virginmediabusiness.co.uk -    0 |   31 |   31 |   18 |   21 |   37 |   20 |
|          lag-12.ear2.London1.Level3.net -    0 |   31 |   31 |  690 |  938 | 1422 |  874 |
|         ae-1-51.ear3.London2.Level3.net -   88 |    8 |    1 |    0 |   25 |   25 |   25 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    7 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Shows we possibly get as close as the lost hop before it times out but when trying

 

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.0.1 -   67 |    6 |    2 |    1 |    1 |    2 |    1 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|perr-core-2a-xe-706-0.network.virginmedia.net -    0 |   22 |   22 |    9 |   11 |   21 |   11 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |    4 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

It doesn't route past the first Virgin Media router.

Tim

 

 

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Chris5628
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Message 6 of 7
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Re: Web site timed out

Hi Tim

I'm from York in North Yorkshire.

Thank you

 

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Message 7 of 7
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Re: Web site timed out

Can you please post the results of tracert www.evanscycles.com ?

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