Virgin Media Community

[matt1loc]

I have looked through the other threads that are about this same issue but they seem to have all been resolved in private messages.

 I recently moved house (last week) and changed to an broadband only package. The Web Safe function was disabled in my last home as I have no need for it, but now that I am in a new address things are suddenly not working as they should. I have not altered any settings between the move. I didnt receive a new router and it's still the same account. I have restarted the Hub numerous times, as well as turned Web Safe on and off, but it is still blocking sites.

If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR". If I try it in Microsoft Edge, then it comes up with the error "connection is not secure". An example website is https://www.cyberghostvpn.com but realistically this issue happens regardless of the website, browser, or device I try. And I know for a fact this is a Virgin Media Broadband issue because when I try this on my phone the websites are blocked when connected to wifi, but when I swap to mobile data it magically works. Same result for if I use mobile hotspot for my PC.

Would anyone care to help? TIA.

[Client62 · Accepted solution]

Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem.

If you changed the computer's network settings to use any Public DNS does that re-gain access.

Try with OpenDNS using 208.67.222.222 and 208.67.220.220

I am picking this one as there are instructions here : https://use.opendns.com/

For Google Public DNS is would be the same method but  8.8.8.8 and 8.8.4.4

[legacy1]

VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on.

Changing DNS on your device is the best option VM have other DNS 194.168.4.123 and 194.168.8.123.

[matt1loc]

Hi Client62,

That resolved my issue, thanks for your assistance. 🙂

[用心棒]

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@matt1loc wrote:
Hi Client62,

That resolved my issue, thanks for your assistance. 🙂

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FYI  be aware that this solution requires you make the change to every device connecting to the network unless you wish the remain devices to be restricted by Web Safe. Post back here if you wish to see the issue resolved, i.e. Web Safe work as configured.

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