Weak security on iPhone X

[Canderson]

Hi

I repeatedly am advised of weak security on my iPhone X when connected on the WiFi system and get variable speed at significantly lower than the speed I am paying for.

Regards

Hugh Anderson

[lotharmat]

See this:

https://community.virginmedia.com/t5/Networking-and-WiFi/iOS-14-Weak-Security/td-p/4410050

From the 'sticky post' above!

[lotharmat]

Regarding the speed - What do you get wired?

[John_GS]

Hi Canderson

Thanks for posting and welcome to the community.

Sorry to hear of the speed issue - I've checked the system and we do need to send a technician because more than half the downstream levels are out of spec. 

Also the security bit, lotharmat is completely correct, please follow that sticky 🙂

I'll PM you now to get the address for the tech 

Best,

[Kath_F]

Hi Canderson, 

Thanks for coming back to us via private message to let us know things are now resolved. 

If you have any further issues, pop back here and let us know. 

Take care.

[Canderson]

Hi Forum Team

Regarding arranging for a technician to call, how do I arrange this? I assume there will be no charge for this. 

what do you mean when you say you will PM me?

Thank you for your help.

[Robert_P]

Hi Canderson

Didn't you receive a Private Message from John? If not let me know and i'll get one out to you so we can get this looked into.

Rob