Weak or no wifi

[Starkie81]

Hi.

I've just joined Virgin and have the 250 broadband. Signal is great in most rooms but the back end of the house gets less than 5 mbps and sometimes it's so weak it can't even pick up a signal on the app to scan and check.

I've tried calling and messaging customer service but getting nowhere fast. Any info on how to get through to someone?? The install engineer mentioned if its not a minimum amount in every room that Virgin will give the mesh boosters for free.

Any info greatfully received

[Adduxi]

Only the top tiers get free pods, e.g. 1Gb

For others it’s £8 pm to rent the Pods

[horseman]

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@Adduxi wrote:

Only the top tiers get free pods, e.g. 1Gb

For others it’s £8 pm to rent the Pods

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……and a far, far smaller user percentage pay zero monetary cost but suffer disproportionate punitive retaliation after years of trialling hard/software from mid/upper VM management when attempting to both assist community users and publicise deliberate obfuscation/avoidance from technical support.

[Ayisha_B · Accepted solution]

Hi @Starkie81 👋,

A warm welcome to our Community Forums and thanks for your post. It's great to have you with us here 😃

I am sorry you've been having some issues with WiFi. I can appreciate this can be frustrating!

I have had a peek at our systems and can see you spoke with our team yesterday.

WiFi Pods were recommended - if you do decide to proceed with your order, let us know and we will be more than happy to assist further.

We have some info here that you may find helpful.

Thank you!

[Starkie81]

Hi.

Yeah I spoke with someone after going round in circles trying to get through. Seems my engineer lied when he said if the WiFi wasn't above 20mbps in each room then the pods would be free of charge. Bit frustrating but what can I do!?!

[Adduxi]

From the VM Website .....

What is the WiFi guarantee with WiFi Max?

Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 20Mbps in every room or get £100 bill credit. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and our Intelligent WiFi service.

If you are on our Gig1 Fibre Broadband, Volt or Ultimate Oomph packages, you get our WiFi guarantee included at no extra cost.

If you are on our M50 to M500 Fibre Broadband packs (without Volt), you can add our WiFi guarantee with WiFi Max for £8 a month with the first WiFi Pod provided automatically.

[Starkie81]

Thanks.....although I know this now. Just didn't know when it was installled and I questioned the weak WiFi before he had even left. Seems he just wanted to get out of there so told me what I wanted to hear. I came over to VM to save money amd enjoy better WiFi. If I then pay £8 extra a month I'm not saving much.

[jsingh093]

Mate you know you can just purchase a Wi-Fi booster and plug it in to power adapater at distance between the weak room and near a room getting good signal to bridge the gap.

This whole Wi-Fi pod rental scheme is just a scam to prey on the less technically inclinded and grab more money from them.

Just have the Wi-Fi booster set to the same SSID and network key as your router if you want devices to seemless transition from room to room.

[Matthew_ML]

Thank you for reaching back out and I am sorry you was told this.

We don't actually guarantee WIFI in every room unfortunately without WIFI Max.

The best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles. 

Please let me know how you get on. Thanks 

[Starkie81]

Thanks for the reply, although again as I said, if I add on pods for £8 a month th I'm barely better off than when I was with sky. Bit of a pointless move on my part really but I will live and learn by my mistakes