on 19-01-2022 08:05
Hi there,
I just moved from Sky to Virgin yesterday and have M200 Fibre Broadband. When close to the router, I get close to this speed. However, even if I stand outside of my living room with the door closed, this drops to between 10-20mb. By the time I'm in the bedroom next door to the living room (I'm in a 2 bedroom flat), this drops to around 5mb and regularly drops out. By the time I'm in the 2nd bedroom, Speedtests show speeds of around 1mb, which again, regularly drops out. I literally wasn't even able to load a YouTube video yesterday.
Surely something is wrong here? I've read about signals not being amazing with the Hub3 anyway, but it seems ludicrous that if I practically lose signal to the entire flat if I close my living room door?
Any help would be greatly appreciated. To put it into context, with Sky we only ever used the router provided with no extenders and had full signal throughout the flat.
Thanks in advance.
on 19-01-2022 13:50
on 23-01-2022 11:55
Hi @AJC19
Welcome to the Community!.
Sorry to hear you're having WIFI issues at the moment. I have located your account and can see there is an outage that will be affecting you. The estimated end date for the outage is today Sunday 23rd Jan at 12:30pm. I would recommend rebooting the router after this time and monitor your connection after this.
Let us know if you are still having some issues and we'll take another look for you.