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sl1m_tc · ‎21-01-2022

I rung in the evening to technical support and was told my upgrade was around 15:30 on 21st January 2021. I was told it would happen in the next 24 hours but I am sure it should be 30 minutes.

Had the policy been changed?

I’ve rebooted the Hub a few times.

Thanks in advance.

Robert_P · ‎24-01-2022

Hello sl1m_tc

Thanks for posting on the forum in regards to your recent conversation with the team to upgrade to 1 Gig.

From looking at your account and the speeds received over the last few days we can see this upgrade has now kicked in.

If you need us again in the future, please don't hesitate to get in touch.

Rob

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gary_dexter · ‎21-01-2022

What upgrade?

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sl1m_tc · ‎22-01-2022

From 500 to 1gig

gary_dexter · ‎22-01-2022

Do you have a Hub4?

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Adduxi · ‎22-01-2022

Is it a VOLT upgrade? If so they take 14 days on the VM side to update your configuration.

And as Gary has pointed out, you will need a Hub 4 to get 1GB speeds, so that adds another layer of work to be done.

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Robert_P · ‎24-01-2022

Hello sl1m_tc

Thanks for posting on the forum in regards to your recent conversation with the team to upgrade to 1 Gig.

From looking at your account and the speeds received over the last few days we can see this upgrade has now kicked in.

If you need us again in the future, please don't hesitate to get in touch.

Rob

sl1m_tc · ‎24-01-2022

Thank you Rob.

I can see I have been upgraded to 1gig.

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Waiting for an upgrade to happen…