I’ve had some issues with my internet recently. It continued to disconnect from my devices so I searched online and was advised to unplug/turn off my router. I did so and failed to reconnect my devices completely - there wasn’t even an option to connect my wifi. I called up customer services and they advised me to reset my device, which I had already done before calling, so I did it again and nothing happened, then again I don’t even know what’s meant to happen. But after recalling, Virgin themselves apparently “sent a message” to my router to try and reset it to successfully reconnect it but it didn’t work. After sitting around for 30 minutes I managed to reconnect my phone to my WiFi but under the selected network there was an “unsecured network” message. I clicked on the network and the message: “If this is your network, configure the router to WPA2 Personal (AES) security type” was displayed. I searched up the message and only found one post where the user seemingly had a similar problem to myself. I logged onto my hub 3.0 settings and found my security settings and changed my WiFi security to “WPA2-PSK”. I saw online that changing it to “WPA2-PSK” automatically enables AEC (?) but after changing it, and my WiFi password, it disconnected and when reconnecting the same “unsecured network” message was displayed. I don’t know if it takes time to fix but nothing has changed and I’ve reconnected it several times since then (same message).
What Hub model do you have? Is it an SH2 by any chance? If so this is a known problem/bug that can only be fixed by swapping it for a Hub3 or putting it into modem mode and using your own routing and wireless kit.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
@jbrennand wrote: What Hub model do you have? Is it an SH2 by any chance? If so this is a known problem/bug that can only be fixed by swapping it for a Hub3 or putting it into modem mode and using your own routing and wireless kit.
already answered in the other thread. it's a hub3 apparently.