on 03-02-2023 14:09
on 03-02-2023 14:10
on 03-02-2023 14:10
Call 0800 561 0061 to check for a local fault.
on 05-02-2023 15:16
Hi Treble1,
Thank you for reaching back out, I can see there is an SNR faulkt in your area, (Signal to Noise Ratio) You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.
Apologies again for any inconvenience caused, you can register for updates Via your Online Account.
on 09-02-2023 06:00
Any ETA on this? My broadband has been down since yesterday afternoon…
on 11-02-2023 13:12
Thanks for coming back to us mjay2000, has your connection now been fully restored and working as it should or are you still having issues?
Kind Regards,
Steven_L