Hi I have not long been with VM long but the CS is shocking, I have been told on numerous occasions that as I am on the 1G volt package I am entitled to 3 pods which I need as I have multiple blackspots.
I have since received two of the 3, which took 4 attempts of speaking with CS agents who said they had ordered but nothing arrived.
I have now ordered the 3rd twice and on both occasions they have still not showed up.
I had one guy saying he could not help me due to outstanding money on the account, to which I had to tell him I don't know how as I have not had a bill yet.
So does anyone know how i can get someone to understand my request for a 3rd Wi-Fi pod without me having to spend an age on the phone for someone who is not understanding my request.
