Virgin Media Community

[brief]

I've got a new wifi pod - we've tried to plug it in at a couple of points in the house that are relatively near the Hub 3. It just keeps trying to connect (it flashes), but doesn't actually connect.

Have I missed a step?

[Ernie_C]

Have you confirmed that your Hub is correctly configured?

Hub in Router Mode

Single SSID, covering both 2.4 and 5 GHz WiFi bands

Channel Optimisation enabled

[brief]

Thanks - I'll have a look how to do that!

[Ernie_C]

You can find how to check these WiFi settings here (bottom entry):

https://www.virginmedia.com/help/virgin-media-intelligent-wifi-pods-faqs#Troubleshooting