WIFI pod not connecting

[brief]

I've got a new wifi pod - we've tried to plug it in at a couple of points in the house that are relatively near the Hub 3. It just keeps trying to connect (it flashes), but doesn't actually connect.

Have I missed a step?

[Ernie_C]

Have you confirmed that your Hub is correctly configured?

Hub in Router Mode

Single SSID, covering both 2.4 and 5 GHz WiFi bands

Channel Optimisation enabled

[brief]

Thanks - I'll have a look how to do that!

[Ernie_C]

You can find how to check these WiFi settings here (bottom entry):

https://www.virginmedia.com/help/virgin-media-intelligent-wifi-pods-faqs#Troubleshooting

[lauraserra]

Hi, I am experiencing the same problem. My pod has worked fine for months but is suddenly not connecting anymore. I checked my wifi settings and everything seems to be in order. The only mismatch between my 2.4GHz and 5GHz settings is the wireless mode - for 2.4GHz it's currently 802.11b/g/n mixed while for 5GHz it's 802.11/a/n/ac mixed - should they be the same? 

[Akua_A]

Hi @lauraserra,

Sorry to hear you are having similar issues with your wifi pods. I can understand this is not ideal and I want to best help.

What happens when trying to connect the Wifi pod? Are you able to see the wifi pod connected to your network? If not have you tried the following link? https://www.virginmedia.com/help/virgin-media-intelligent-wifi-pods-faqs. 

Thanks,

[Akua_A]

Also, it is best advised not to split the wifi bands as the wifi pods may not work well. In this case, also try combining the wifi bands again and let me know if the issue persists.

Thanks,