WIFI not working HELP

[LondonLiz]

Same here, been down since Tuesday about 10am, website says no problems. So does the 0800 number.

redflashing light the whole time. Restarting doesn’t help

Any updates, the website seems to be saying all the problems are fixed!

liz

[LondonLiz]

Sorry I was replying on another message, thats not my hub, mine is red flashing light

thanks

liz

[LondonLiz]

@LondonLiz wrote:

No wifi still here, been down since Tuesday about 10am, website says no problems. So does the 0800 number.

redflashing light the whole time. Restarting doesn’t help

Any updates, the website seems to be saying all the problems are fixed!

Thanks

Liz

[John_GS]

Hi @LondonLiz 

Thanks for posting and welcome back to the community.

I am sorry to hear of the broadband issues. There was an issue last week but that has been resolved now.

I have attempted to do a system check but our system cannot connect with your router. Is the router turned off?

Keep us posted.

[LondonLiz]

Sorry, I’ve been away but with someone house sitting. I am back now, have restarted the router and still red flashing. It was on and flashing all the time I was away

thanks

liz

[Natalie_L]

Hi LondonLiz, 

Thank you for getting back in touch. 

We are sorry to hear you are still having issues with the service. 

We would be happy to look in to this further from our side. 

To do this, I will just need to pop you over a private message to confirm a few details. This will be available via the purple envelope on the top right of this page. 

Speak soon,