on 02-03-2023 06:29
For the second time in six weeks I need to do a factory reset on my Hub3 VM modem.
At present two andriod phones and a windows laptop are working fine, but 2 iOS Ipads and an Android tablet both tell me that the (correct) password is incorrect. When I find a suitable time I willdo a factory reset, but twice in a short time is too much,
Answered! Go to Answer
on 02-03-2023 15:57
Factory reset solved the problem, but this should not happen twice in 4 weeks.
VIRGIN MEDIA WHERE ARE YOU?
on 02-03-2023 07:23
Might be worth restarting the tables that don't connect, they appear to the devices having a problem, especially when other WiFi kit connects to the Hub3
on 02-03-2023 09:16
All the failing devices have been restarted (several times in some cases). Will do a factory reset later today. Since I had the same problem 4 weeks ago I would appreciate an offical answer from VM.
on 02-03-2023 15:57
Factory reset solved the problem, but this should not happen twice in 4 weeks.
VIRGIN MEDIA WHERE ARE YOU?
on 06-03-2023 14:47
Hello barrylandy,
Thanks for your post.
Sorry for the delay, Our Community is not an instant messaging service, and we do aim to reply as soon as we can.
Sorry to hear about your 2 tablets not recognising the hubs password.
I can look at the possibility of getting the hub replaced if you did wish to try that.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L
on 06-03-2023 16:07
of my devices, the 2 android phones remained connected but 2 Ipads, one Android Tablet and 2 laptops coould not connect to wifi.
on 08-03-2023 14:01
My old hub 3 was replaced today by a new Hub 5. Let's hope for plain sailing
Qucik query: the hub 5 is taller than the hub 3 and is stressing my cable lengths. Seeing how much slack I had, I accidentally pulled the hub onto its side and realised that solved my problem. Is there any problem opearing a hub on its side?
on 08-03-2023 20:22
Well, with the newly installed hub5 the Ipad gets sporadic spontaneous disconnects from the Wifi. Are there any settings (Ipad OR hub) that can affect that (or may it be a problem in the hub?)