WIFI PODS

[ghe23630]

Good Morning,

Now partially WFH and struggling with connection at times.  I ordered 3 pods and only one arrived but without the ethernet cable (do I actually need it)  Today I have also received a text stating we have activated your new Virgin Media Kit - if you haven't already, or if you need more help in setting up? is this the pods?  With thanks.

[newapollo]

Hi @ghe23630 

VM don't send out ethernet cables with the pods. You don't actually need them, although there are 2 ethernet ports should you want to make use of them.

It will be the pods that VM have activated, sometimesthough  they send them out pre-activated.

VM will only send out one pod at a time, and there must be an interval of at least one week before a second order will be accepted.

You can either order another pod via My Virgin Media or call the direct number 0800 064 3850.

[Matthew_ML]

Hey ghe23630, thank you for reaching out and I am sorry to hear you only received one pod.

As mentioned we only can send one pod out at a time and then we have to wait a minimum of 5 days before ordering the second one.

You can order another one through the connect app or you can reach out back here within 5 working days and I can help you order one. Thanks