Virgin has the worst customer service ever, used to be brill when we first joined but now you just get passed from pillar to post or fobbed off. We've been with Virgin a decade and nothings changed this end re location of my laptop or the router in the other room, but for the past year and a half my laptop crashes sometimes 4 times a day sometimes 30+, can no longer watch work instructional videos that i need too , or listen to music without internet crashing out. Spoke to a very rude woman at Virgin who tried to flog me a booster ? When i refused she offered a new router as she said ours was old and that was the problem, I knew it wasn't, but she was so short tempered, i agreed, got a Hub 3 but nothings changed, the signal is daily unstable, worse than ever. Yesterday internet went down, a smug recorded voice at VM HQ said it was because they were "Making it better for us" ? so our post code would have problems. It came back later but ever since mine keeps dropping out after minutes, yesterday and today, I've already had to restart 5 times. There is only my mums computer and my laptop, in rooms next to each other so this situation is ridiculous, we're either told to ring, in which case you're fobbed off by someone that hasn't got a clue, or Twitter VM tells you to come here? I have an elderly mother here, I'm disabled and do charity work from home, so it's frustrating and soul destroying to waste days not getting anything done other than restarting my laptop and wifi? It never used to be like this? What's happened Virgin? Prices increase but the service is dreadful in comparison?
