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WI FI Outage notification

OCONNORR1
Tuning in

My wifi has been intermittent the last few days

I managed to find a telephone number for Virgin media  (which is not on the VM app btw)

I called up and after a few automated questions I was advised that my post code is having problems and changes are being made today , and should be fixed by 6pm

I have had work zoom meetings most of the day and 3 times my Wi-Fi has crashed. 
Why wasn’t I informed of these changes to save embarrassing moments with work!!

4 REPLIES 4

jpeg1
Alessandro Volta

Depends on the reason for the outage. If it's planned work VM often do notify in advance. I had such a warning recently when changes were due. 

But if it's to fix faults or unexpected 'problems' as in your case, there will be no opportunity to decide who is affected and notify them. That will just delay the work.

Remember that this is a residential service with no guarantee of continuous connection. Many people working from home arrange backup services. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Thanks

Arrange back up services?

As in what?

jpeg1
Alessandro Volta

4g/5g works for me and many others. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Lucky you. My laptop does not have 4G 5G