Vpn won’t connect since using the connect app

[Routs56]

Hi, I use a vpn to use my work laptop at home but this morning after using the connect app to pause a device (not my laptop) it stoped working and has a message saying 

‘The L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer’ 

any ideas what i can do to fix this please?! 

[Client62]

Sounds like you have blocked the MAC address of the VPN with the VM Connect app

[legacy1]

Reset the hub or use hub in modem mode with a better router 1Gb ports

[Routs56]

How do I unblock it? 

[Routs56]

How do I reset it? Just turn it off? 

[legacy1]

https://www.virginmedia.com/help/broadband/reboot-or-reset-hub

[Client62]

Why can it not be unblocked with the VM Connect app i.e. the same was it was blocked.

Failing that login to the Hub's menus

1) Advanced settings >>> Wireless >>> Security

   1.1) then set Wireless MAC Filtering to Disabled

   1.2) "Apply changes"
 
2) Advanced settings >>> Security >>> MAC Filtering

    2.1) then delete all entries in the MAC filter list

    2.2 Enable Always on

   2.3) "Apply changes"

[Alex_RM]

Hi Routs56,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having some issues with your VPN, have you been able to follow the advice from Routs56?

Alex_Rm