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Volt WiFi Pod

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JamieW95
Joining in

on ‎25-08-2022 19:41

Hi

I am using the Virgin Media Connect app to identify black spots around the house and have identified one in the bedroom (causing major issues with streaming and having to use mobile data in there). Getting through to VM via the phone can be a nightmare so I’m hoping I can order a WiFi pod through customer support on here?

Thank you.

Jamie

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newapollo
Very Insightful Person
Very Insightful Person

on ‎25-08-2022 21:16

Hi Jamie,

You should call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

You can also call 150 from a  VM landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues.

A member of the Forum team may also pick this up for you in a day or two.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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newapollo
Very Insightful Person
Very Insightful Person

on ‎25-08-2022 21:16

Hi Jamie,

You should call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

You can also call 150 from a  VM landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues.

A member of the Forum team may also pick this up for you in a day or two.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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