Volt 1GB new HUB 5 - High latency and packet loss

[cgag]

Good day,

I've had Virgin 1GB with a HUB 4 in modem mode connected to my Asus router for over a year now, but have never seen anywhere near 1GB downloads on LAN or WiFi.  The best I have seen is 600MB down when cabled and I average 200MB to 300MB on WiFi.  Because I had a stable connection and technically 600GB when cabled is within the legal requirement of service delivery - that plus my BQM with the HUB 4 not being too bad, I wasn't to fussed.

BQM with HUB4 connected (4AM packet loss is due to the Asus on a daily 4am reboot schedule)

Last week I thought I'd try my luck and request a HUB5 thinking maybe with the 2.5GB port connected to my Asus router that I might see things improve and finally start seeing real improvements whether connected to WiFi or LAN (even if slight - I would have been happy).   Problem is with the HUB 5 connected, latency is terrible and I struggle to stream videos / watch Youtube, etc.  Looking at my BQM, I was horrified to see the state of the connection each day.

BQM with new HUB5 connected

09/04/2023

08/04/2023

I literally unscrewed the cable from the HUB4 and screwed it into the HUB5 so wasn't expecting this.  I've already tried to pinhole reset the HUB5, checked all connections are tight, etc so not sure where to go from here and hope that someone from VM can contact me to advise

[cgag]

ROUTER STATS:

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	339000000	-3.7	40	QAM 256	26
2	139000000	-4.2	40	QAM 256	1
3	147000000	-4.4	39	QAM 256	2
4	155000000	-4.4	39	QAM 256	3
5	163000000	-4.4	39	QAM 256	4
6	171000000	-4.3	39	QAM 256	5
7	179000000	-4.2	39	QAM 256	6
8	187000000	-4.1	40	QAM 256	7
9	195000000	-3.8	40	QAM 256	8
10	203000000	-3.9	40	QAM 256	9
11	211000000	-3.7	40	QAM 256	10
12	219000000	-3.6	40	QAM 256	11
13	227000000	-3.7	40	QAM 256	12
14	235000000	-3.7	40	QAM 256	13
15	243000000	-3.8	40	QAM 256	14
16	251000000	-3.9	40	QAM 256	15
17	259000000	-3.9	40	QAM 256	16
18	267000000	-3.8	40	QAM 256	17
19	275000000	-3.9	40	QAM 256	18
20	283000000	-3.8	40	QAM 256	19
21	291000000	-3.8	40	QAM 256	20
22	299000000	-3.9	40	QAM 256	21
23	307000000	-3.9	40	QAM 256	22
24	315000000	-3.9	40	QAM 256	23
25	323000000	-3.9	40	QAM 256	24
26	331000000	-3.9	40	QAM 256	25
27	347000000	-3.5	40	QAM 256	27
28	355000000	-3.4	41	QAM 256	28
29	363000000	-3.2	41	QAM 256	29
30	371000000	-3.4	41	QAM 256	30
31	379000000	-3.4	40	QAM 256	31

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40	430	1232
2	Locked	40	1290	4008
3	Locked	39	1358	4513
4	Locked	39	1340	4217
5	Locked	39	1190	4149
6	Locked	39	1194	4116
7	Locked	39	1197	4161
8	Locked	40	1155	3889
9	Locked	40	1138	4244
10	Locked	40	1145	4259
11	Locked	40	1147	4291
12	Locked	40	1227	4394
13	Locked	40	1077	3899
14	Locked	40	1294	4375
15	Locked	40	1195	4150
16	Locked	40	1336	4712
17	Locked	40	1357	4698
18	Locked	40	1337	4725
19	Locked	40	1372	4716
20	Locked	40	770	1843
21	Locked	40	1122	3296
22	Locked	40	1418	4622
23	Locked	40	1254	4138
24	Locked	40	1338	4678
25	Locked	40	1399	4812
26	Locked	40	1438	4977
27	Locked	40	1389	4743
28	Locked	41	1407	4568
29	Locked	41	1006	3277
30	Locked	41	1160	3980
31	Locked	40	1025	3593

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
0	60300000	40	5120	QAM 64	9
1	53700000	40	5120	QAM 64	10
2	46200000	40	5120	QAM 64	11
3	39400000	40.3	5120	QAM 64	12

Upstream bonded channels

 

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	3.1
Config file	SUBsgvca69834ncxv9873254k

Primary Downstream Service Flow

SFID	15042
Max Traffic Rate	1200000450 bps
Max Traffic Burst	42600bytes
Min Traffic Rate	0 bps

Primary Upstream Service Flow

SFID	15041
Max Traffic Rate	55000270 bps
Max Traffic Burst	42600bytes
Min Traffic Rate	0 bps
Max Concatenated Burst	16320bytes
Scheduling Type	Best Effort

Network Log

Time	Priority	Description
09-04-2023 19:28:59	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 19:28:59	warning	Dynamic Range Window violation
09-04-2023 18:23:58	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17 18 19 20 21 22 23 24 25 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VE
09-04-2023 18:23:45	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 18:23:45	warning	Dynamic Range Window violation
09-04-2023 18:23:45	warning	Dynamic Range Window violation
09-04-2023 18:23:45	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 18:23:39	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 13 24 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 18:23:34	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 24 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 18:23:32	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 18:23:17	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17 18 19 20 21 22 23 24 25 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VE
09-04-2023 18:23:06	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 18:23:06	warning	Dynamic Range Window violation
09-04-2023 18:23:05	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 18:23:04	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 16:46:52	warning	Dynamic Range Window violation
09-04-2023 16:46:52	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 16:18:14	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 16:18:14	warning	Dynamic Range Window violation
09-04-2023 14:41:24	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 14:41:24	warning	Dynamic Range Window violation
09-04-2023 14:24:25	warning	Dynamic Range Window violation
09-04-2023 14:24:25	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 13:31:50	warning	Dynamic Range Window violation
09-04-2023 13:31:50	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 12:02:59	notice	REGISTRATION COMPLETE - Waiting for Operational status
09-04-2023 12:02:53	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 12:02:48	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 12:02:44	notice	TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 12:02:42	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09-04-2023 12:02:40	notice	Honoring MDD; IP provisioning mode = IPv4
09-04-2023 12:02:29	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[cgag]

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	339000000	-3.6	40	QAM 256	26
2	139000000	-4.2	39	QAM 256	1
3	147000000	-4.4	39	QAM 256	2
4	155000000	-4.4	39	QAM 256	3
5	163000000	-4.4	39	QAM 256	4
6	171000000	-4.3	39	QAM 256	5
7	179000000	-4.2	39	QAM 256	6
8	187000000	-4.1	40	QAM 256	7
9	195000000	-3.8	40	QAM 256	8
10	203000000	-3.9	40	QAM 256	9
11	211000000	-3.6	40	QAM 256	10
12	219000000	-3.6	40	QAM 256	11
13	227000000	-3.7	40	QAM 256	12
14	235000000	-3.7	40	QAM 256	13
15	243000000	-3.8	40	QAM 256	14
16	251000000	-3.8	40	QAM 256	15
17	259000000	-3.9	40	QAM 256	16
18	267000000	-3.8	40	QAM 256	17
19	275000000	-3.9	40	QAM 256	18
20	283000000	-3.8	40	QAM 256	19
21	291000000	-3.8	40	QAM 256	20
22	299000000	-3.8	40	QAM 256	21
23	307000000	-3.9	40	QAM 256	22
24	315000000	-3.9	40	QAM 256	23
25	323000000	-3.9	40	QAM 256	24
26	331000000	-3.8	40	QAM 256	25
27	347000000	-3.5	41	QAM 256	27
28	355000000	-3.4	41	QAM 256	28
29	363000000	-3.2	41	QAM 256	29
30	371000000	-3.4	41	QAM 256	30
31	379000000	-3.4	41	QAM 256	31

[cgag]

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40	430	1232
2	Locked	39	1290	4008
3	Locked	39	1358	4513
4	Locked	39	1340	4217
5	Locked	39	1194	4149
6	Locked	39	1194	4116
7	Locked	39	1197	4161
8	Locked	40	1155	3889
9	Locked	40	1138	4244
10	Locked	40	1145	4259
11	Locked	40	1147	4291
12	Locked	40	1227	4394
13	Locked	40	1077	3899
14	Locked	40	1294	4375
15	Locked	40	1195	4150
16	Locked	40	1336	4712
17	Locked	40	1357	4698
18	Locked	40	1337	4725
19	Locked	40	1372	4716
20	Locked	40	770	1843
21	Locked	40	1122	3296
22	Locked	40	1418	4622
23	Locked	40	1254	4138
24	Locked	40	1338	4678
25	Locked	40	1399	4812
26	Locked	40	1438	4977
27	Locked	41	1389	4743
28	Locked	41	1407	4568
29	Locked	41	1006	3277
30	Locked	41	1160	3980
31	Locked	41	1025	3593

[cgag]

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
0	60300000	40	5120	QAM 64	9
1	53700000	40	5120	QAM 64	10
2	46200000	40	5120	QAM 64	11
3	39400000	40.3	5120	QAM 64	12

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	3.1
Config file	SUBsgvca69834ncxv9873254k

Primary Downstream Service Flow

SFID	15042
Max Traffic Rate	1200000450 bps
Max Traffic Burst	42600bytes
Min Traffic Rate	0 bps

Primary Upstream Service Flow

SFID	15041
Max Traffic Rate	55000270 bps
Max Traffic Burst	42600bytes
Min Traffic Rate	0 bps
Max Concatenated Burst	16320bytes
Scheduling Type	Best Effort

[cgag]

Network Log

Time	Priority	Description
09/04/2023 19:53	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 19:43	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 19:43	warning	Dynamic Range Window violation
09/04/2023 19:28	warning	Dynamic Range Window violation
09/04/2023 19:28	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 18:23	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17 18 19 20 21 22 23 24 25 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VE
09/04/2023 18:23	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 18:23	warning	Dynamic Range Window violation
09/04/2023 18:23	warning	Dynamic Range Window violation
09/04/2023 18:23	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 18:23	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 13 24 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 18:23	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 24 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 18:23	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 18:23	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17 18 19 20 21 22 23 24 25 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VE
09/04/2023 18:23	warning	Dynamic Range Window violation
09/04/2023 18:23	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 18:23	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 18:23	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 16:46	warning	Dynamic Range Window violation
09/04/2023 16:46	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 16:18	warning	Dynamic Range Window violation
09/04/2023 16:18	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 14:41	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 14:41	warning	Dynamic Range Window violation
09/04/2023 14:24	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 14:24	warning	Dynamic Range Window violation
09/04/2023 13:31	warning	RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 13:31	warning	Dynamic Range Window violation
09/04/2023 12:02	notice	REGISTRATION COMPLETE - Waiting for Operational status
09/04/2023 12:02	warning	REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 12:02	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
09/04/2023 12:02	notice	TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Kath_F]

Hi cgag, 

Thanks for taking the time to post about your issues in the Community. ⭐

We're sorry to see that since upgrading to the Hub 5 you are having an issue with latency. As you're using third party equipment, we would need to take this out of the equation in order to run full checks. 

Please unplug your router and reboot the hub in normal mode. Post back here to let us know and then leave the setup as is so we can run through the checks we need to. 

For now, I have checked the area and there is nothing affecting you there. I've also checked the power and signal levels on the hub and they are all within optimal range. 

Please let us know once you've removed your router so we can investigate further. 

Many thanks,

[cgag]

Hi Kath_F,

Thanks for reaching out.   

The Hub5 is now in Router Mode and I have disconnected the Asus Router.

Please let me know next steps.

Many thanks

Claudio

[cgag]

Hi, 

I've gone through the day with the Hub 5 being the router and still see higher than expected latency in my BQM which rather annoyingly caused issues  during Teams meetings today.  Although the BQM looks cleaner (far less packet loss which is great) I still think the latency isn't right.

There are still many Pre RS errors, only 1 Post RS error on the download stats and some T3 Time-outs in the upload router stats.

How are the tests coming along and can you please let me know next steps.

Many thanks

Claudio

[cgag]

Hi,

The hub rebooted itself this morning at 02:30 of its own accord.  Although today I didn’t experience issues today during Teams calls, I still feel that the latency is not right.  Why such high latency when the there is no internet traffic and why are the latency spikes so high throughout the day?  I’ve also never seen latency spikes in the BQM like I do with this hub before.

Ive done what Kath_f has asked but have not received any further response so Im at a loss on where to go next.   Surely that BQM isn’t right?

I still have the Hub 4 at home.  Should I just use it instead of the Hub 5 and send the Hub 5 back to Virgin?