Virgin Media Community

[Ronanm]

Hi there, 

i recently upgraded my package to vivid 350 from 100 and I’m currently getting dreadful download speeds of nothing more than 70mb+!!! I am getting around 21 upload which I feel is fine but getting that download speed is embarrassing considering they say 350+ even at peak times. Someone help please.

[-tony- · Accepted solution]

wired or wireless - always test wired - if you are testing wired then check you have a gigabit network card and are using a cat5e cable or better - worth trying another cable even if it is cat5e

you could post some settings from the hub

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labeled - upstream - downstream

if its an earlier hub button is top right

[Ronanm]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	299000000	7.6	40	256 qam	21
2	323000000	8.3	40	256 qam	24
3	315000000	8	40	256 qam	23
4	307000000	7.9	40	256 qam	22
5	291000000	7.8	40	256 qam	20
6	283000000	8.4	40	256 qam	19
7	275000000	8.5	40	256 qam	18
8	267000000	8.5	40	256 qam	17
9	259000000	8.5	40	256 qam	16
10	251000000	8.5	40	256 qam	15
11	243000000	8.1	40	256 qam	14
12	235000000	8.4	40	256 qam	13
13	227000000	8.4	40	256 qam	12
14	219000000	8.6	40	256 qam	11
15	211000000	8.6	40	256 qam	10
16	203000000	8.8	40	256 qam	9
17	195000000	8.9	40	256 qam	8
18	187000000	9.3	40	256 qam	7
19	179000000	9	40	256 qam	6
20	171000000	9	40	256 qam	5
21	163000000	9	40	256 qam	4
22	155000000	8.9	40	256 qam	3
23	147000000	9	40	256 qam	2
24	139000000	8.8	40	256 qam	1

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	2	0
2	Locked	40.9	2	0
3	Locked	40.9	7	0
4	Locked	40.9	8	0
5	Locked	40.9	6	0
6	Locked	40.3	4	0
7	Locked	40.9	6	0
8	Locked	40.9	9	0
9	Locked	40.9	10	0
10	Locked	40.9	7	0
11	Locked	40.3	8	0
12	Locked	40.9	8	0
13	Locked	40.9	12	0
14	Locked	40.3	8	0
15	Locked	40.3	10	0
16	Locked	40.9	5	0
17	Locked	40.9	24	0
18	Locked	40.9	21	0
19	Locked	40.3	15	0
20	Locked	40.9	7	0
21	Locked	40.3	5	0
22	Locked	40.9	7	0
23	Locked	40.3	5	0
24	Locked	40.3	7	0

[Ronanm]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	41.5	5120	16 qam	7
2	32600000	41	5120	16 qam	8
3	25800000	40.8	5120	16 qam	9
4	53700000	41.5	5120	16 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[-tony-]

downstream is to the top end +10 is the max although it can work fine above that - i dont think thats the problem - upstream is fine

so how are you testing to get 70 down

[Ronanm]

It seems to just be on my wireless apple devices. Amazon fire sticks and a Samsung galaxy s7 are peeking 390+ yet an iPhone 6s+ won’t go about 100 now and same with the iPad.

i have received 160 yesterday but worse today 

[Tudor]

Have you separated the 2 WiFi bands on your Hub3? As shipped the 2.4 and 5Ghz bands have the same SSID name. Go into your hub, need to logon this time, and give each band a different name like xxx-2 and xxx-5, the passwords can be the same. Then try to connect the iPhone to the xxx-5 first, if this does not work you will have to use the xxx-2 band, but you will not get the full speed of your connection. I have seen this problem before on previous model iPhones.

[Ronanm]

I have a list to choose from, i do have 2.4 disabled but where do I edit the names 

[jbrennand · Accepted solution]

If you want to differentiate the 2 networks do this.

Go into the Hub3 settings... (type in  http://192.168.0.1  or  http://192.168.100.1 if in modem mode) into your web browser’s url box) and in "smart wifi" (if you have it)  disable"channel optimisation" - save changes.  Then, go to advanced>wireless>security,rename the 2.4 & 5 GHz network ssid's.  Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx2 & xxxxx5) -- use the same password  if you like,  Then, save settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device.  5 GHz is usually better and subject to less interference than the 2.4 one - although this one has the better "range" and some older/cheaper/dumber devices can only use this one.  Also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one that is less so.    See if that helps - you will lose the “seamless roaming” benefits but it may not matter and you can always "factory reset" it back if you prefer.

[Emma_E]

Hi Ronanm,

 Thanks for getting in touch. I am sorry to see you have had trouble with your connection.

I have taken a look and things seem to be ok from this side. It may help to try the following so we can rule some things out:

Pop the hub into Modem Mode with the computer in Safe Mode with Networking at different times of the day.

Try on separate devices.

Check Ethernet cable. Make sure it is new / up to date. (Cat 5e or above).

Make sure device is capable of agreed speed.

Check wireless card slide.

It may also help to separate you WiFi modes

Access your Hub by navigating to 192.168.0.1

Login with the default login info (on base of Hub) unless you've already updated it.

Go to Advanced Settings > Wireless > Security

Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID) and the Wifi password (network key).

Repeat for the Wireless Frequency 5GHz and click on Apply changes.

Take care.

 Emma