on 02-03-2021 11:16
Hi
We have just moved to Virgin Media broadband last month and are trying to set up Virgin Media Connect. I go through all the steps, scanning the sticker on the bottom etc but then just get a message on the app saying 'We can't find a hub'. The hub is definitely on and working and my phone is definitely connected to the WiFi signal.
Any thoughts on what to try next? I've rebooted the phone and also uninstalled and reinstalled the VMC app.
Thanks - PeteK2
on 02-03-2021 11:56
on 02-03-2021 13:44
Thanks - I've accessed the admin pages. What exactly am I looking for in there?
on 02-03-2021 13:54
on 02-03-2021 14:49
The App won't connect to the hub - I just get a message saying that the hub can't be found.
on 02-03-2021 14:57
on 02-03-2021 15:24
I want to find out where the WiFi 'black spots' are in our house.
on 02-03-2021 15:45
on 05-03-2021 11:57
Hi PeteK2,
Thank you for your post and welcome to the forums.
In terms of the issue you're having when trying to connect your hub to the app - have you been able to try a pin hole reset of the hub and then try to connect the hub to the app? Best also if you delete the app before hand.
Also, can you expand on what issues you're having around the house?
Cheers.
on 10-03-2021 10:44
Thanks. I did a pinhole reset, uninstalled and reinstalled the app and it all connected up fine. I managed to do a check round the whole house and the WiFi signal seems strong throughout. So all sorted! 🙂