on 02-03-2023 12:26
hello, I am experiencing significant performance issues with my connection.
I had been posting on the forum earlier with no changes to my state and was told to post again as nothing could be done for me...
Below information
1Gig and my speed test (cabled straight into Hub5)
https://www.thinkbroadband.com/speedtest/1677759200256790755
BQM link
https://www.thinkbroadband.com/broadband/monitoring/quality/share/eca432bd63025f5bf17adeb154740092363cc9db
Router diagnostic
Network Log
02-03-2023 12:02:16 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 12:01:49 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 06:51:57 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 03:22:21 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 03:20:48 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 03:20:40 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 03:00:19 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 02:57:08 | notice | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 02:53:46 | notice | CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 02:22:04 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 02:20:49 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 02:20:26 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
01-03-2023 22:13:04 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
01-03-2023 21:53:03 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
01-03-2023 19:05:41 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
01-03-2023 19:05:17 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
01-03-2023 14:32:20 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
01-03-2023 11:46:22 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
01-03-2023 11:46:19 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
01-03-2023 09:21:13 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
01-03-2023 00:26:31 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Router settings:
Acquired Downstream Channel(Hz) | 363000000 | Locked |
Ranged Upstream Channel(Hz) | 49600000 | Ranged |
Provisioning State | Online | Operational |
Downstream bonded channels
1 | 363000000 | 0.1 | 43 | QAM 256 | 29 |
2 | 275000000 | 0.5 | 43 | QAM 256 | 18 |
3 | 283000000 | 0.1 | 43 | QAM 256 | 19 |
4 | 291000000 | 0.1 | 43 | QAM 256 | 20 |
5 | 299000000 | 0.1 | 43 | QAM 256 | 21 |
6 | 307000000 | 0.5 | 43 | QAM 256 | 22 |
7 | 315000000 | 0.1 | 43 | QAM 256 | 23 |
8 | 323000000 | 0.1 | 43 | QAM 256 | 24 |
9 | 331000000 | 0.5 | 43 | QAM 256 | 25 |
10 | 339000000 | 0.5 | 42 | QAM 256 | 26 |
11 | 347000000 | 0.2 | 43 | QAM 256 | 27 |
12 | 355000000 | 0.1 | 43 | QAM 256 | 28 |
13 | 371000000 | 0.2 | 43 | QAM 256 | 30 |
14 | 379000000 | 0.6 | 42 | QAM 256 | 31 |
15 | 387000000 | 0.9 | 42 | QAM 256 | 32 |
16 | 395000000 | 0.8 | 43 | QAM 256 | 33 |
17 | 403000000 | -1 | 42 | QAM 256 | 34 |
18 | 411000000 | -1 | 42 | QAM 256 | 35 |
19 | 419000000 | 0.8 | 42 | QAM 256 | 36 |
20 | 427000000 | 0.4 | 42 | QAM 256 | 37 |
21 | 435000000 | 0.7 | 42 | QAM 256 | 38 |
22 | 443000000 | -1 | 42 | QAM 256 | 39 |
23 | 451000000 | -1.4 | 42 | QAM 256 | 40 |
24 | 459000000 | 0.9 | 42 | QAM 256 | 41 |
25 | 467000000 | 0.8 | 42 | QAM 256 | 42 |
26 | 475000000 | -1.1 | 42 | QAM 256 | 43 |
27 | 483000000 | -1.1 | 42 | QAM 256 | 44 |
28 | 491000000 | -1.5 | 42 | QAM 256 | 45 |
29 | 499000000 | -1.4 | 42 | QAM 256 | 46 |
30 | 507000000 | -1.4 | 42 | QAM 256 | 47 |
31 | 515000000 | -1.7 | 42 | QAM 256 | 48 |
Downstream bonded channels
1 | Locked | 43 | 815 | 11 |
2 | Locked | 43 | 109 | 9 |
3 | Locked | 43 | 257 | 135 |
4 | Locked | 43 | 306 | 14 |
5 | Locked | 43 | 283 | 236 |
6 | Locked | 43 | 394 | 11 |
7 | Locked | 43 | 380 | 207 |
8 | Locked | 43 | 399 | 12 |
9 | Locked | 43 | 562 | 7 |
10 | Locked | 42 | 610 | 10 |
11 | Locked | 43 | 540 | 11 |
12 | Locked | 43 | 747 | 9 |
13 | Locked | 43 | 762 | 10 |
14 | Locked | 42 | 989 | 11 |
15 | Locked | 42 | 1054 | 13 |
16 | Locked | 43 | 964 | 9 |
17 | Locked | 42 | 1254 | 12 |
18 | Locked | 42 | 1271 | 9 |
19 | Locked | 42 | 1384 | 8 |
20 | Locked | 42 | 1243 | 13 |
21 | Locked | 42 | 1766 | 12 |
22 | Locked | 42 | 1827 | 13 |
23 | Locked | 42 | 2261 | 14 |
24 | Locked | 42 | 2369 | 10 |
25 | Locked | 42 | 2716 | 42 |
26 | Locked | 42 | 2378 | 13 |
27 | Locked | 42 | 3021 | 48 |
28 | Locked | 42 | 3445 | 11 |
29 | Locked | 42 | 3235 | 41 |
30 | Locked | 42 | 4305 | 11 |
31 | Locked | 42 | 4318 | 28 |
Upstream bonded channels
0 | 49600000 | 48.5 | 5120 | QAM 64 | 1 |
1 | 43100000 | 48 | 5120 | QAM 64 | 2 |
2 | 36600000 | 47.5 | 5120 | QAM 64 | 3 |
3 | 30100000 | 47.3 | 5120 | QAM 64 | 4 |
4 | 23600000 | 46.5 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 11 | 0 |
General Configuration
Allowed |
3 |
Enabled |
3.1 |
k;fg87dsfd;kfoA,.iyewrkldJKDH |
Primary Downstream Service Flow
6856 |
1200000450 bps |
42600bytes |
0 bps |
30848 |
128000 bps |
4000bytes |
0 bps |
Primary Upstream Service Flow
6855 |
55000270 bps |
42600bytes |
0 bps |
16320bytes |
Best Effort |
30847 |
128000 bps |
4000bytes |
0 bps |
1522bytes |
Best Effort |
So - first thing why my speeds are way below specification? Secondly, why I am enduring so many disconnects... this starts to be highly annoying.
on 02-03-2023 13:44
on 02-03-2023 16:57
thanks jbrennand
5min restart has not changed anything again errors:
Time Priority Description
02-03-2023 16:47:09 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 16:46:57 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 15:07:19 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 14:19:58 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 14:19:58 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 14:19:50 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
02-03-2023 14:19:44 | warning | Dynamic Range Window violation |
02-03-2023 14:19:44 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 14:19:44 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 14:19:44 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 14:19:44 | warning | Dynamic Range Window violation |
02-03-2023 14:19:44 | warning | Dynamic Range Window violation |
02-03-2023 14:19:43 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 14:19:38 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 14:19:25 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 14:19:23 | notice | Honoring MDD; IP provisioning mode = IPv4 |
02-03-2023 14:19:13 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
02-03-2023 14:19:00 | critical | Cable Modem Reboot via RG reboot command |
Downstream bonded channels
1 | 363000000 | 0.1 | 43 | QAM 256 | 29 |
2 | 275000000 | 0.4 | 43 | QAM 256 | 18 |
3 | 283000000 | 0.3 | 43 | QAM 256 | 19 |
4 | 291000000 | 0.1 | 43 | QAM 256 | 20 |
5 | 299000000 | 0.3 | 43 | QAM 256 | 21 |
6 | 307000000 | 0.2 | 43 | QAM 256 | 22 |
7 | 315000000 | 0.6 | 43 | QAM 256 | 23 |
8 | 323000000 | 0.3 | 43 | QAM 256 | 24 |
9 | 331000000 | 0.2 | 43 | QAM 256 | 25 |
10 | 339000000 | 0.5 | 43 | QAM 256 | 26 |
11 | 347000000 | 0.2 | 43 | QAM 256 | 27 |
12 | 355000000 | 0.3 | 43 | QAM 256 | 28 |
13 | 371000000 | 0.1 | 43 | QAM 256 | 30 |
14 | 379000000 | 0.5 | 42 | QAM 256 | 31 |
15 | 387000000 | -1 | 42 | QAM 256 | 32 |
16 | 395000000 | 0.7 | 42 | QAM 256 | 33 |
17 | 403000000 | -1.1 | 42 | QAM 256 | 34 |
18 | 411000000 | 0.9 | 42 | QAM 256 | 35 |
19 | 419000000 | 0.9 | 42 | QAM 256 | 36 |
20 | 427000000 | 0.3 | 43 | QAM 256 | 37 |
21 | 435000000 | 0.8 | 42 | QAM 256 | 38 |
22 | 443000000 | 0.9 | 42 | QAM 256 | 39 |
23 | 451000000 | -1.2 | 42 | QAM 256 | 40 |
24 | 459000000 | -1 | 42 | QAM 256 | 41 |
25 | 467000000 | 0.4 | 42 | QAM 256 | 42 |
26 | 475000000 | -1.4 | 42 | QAM 256 | 43 |
27 | 483000000 | 0.6 | 42 | QAM 256 | 44 |
28 | 491000000 | -1.6 | 42 | QAM 256 | 45 |
29 | 499000000 | -1.1 | 42 | QAM 256 | 46 |
30 | 507000000 | -1.3 | 42 | QAM 256 | 47 |
31 | 515000000 | -1.6 | 42 | QAM 256 | 48 |
Downstream bonded channels
1 | Locked | 43 | 17 | 0 |
2 | Locked | 43 | 5 | 0 |
3 | Locked | 43 | 4 | 0 |
4 | Locked | 43 | 6 | 0 |
5 | Locked | 43 | 1 | 0 |
6 | Locked | 43 | 3 | 0 |
7 | Locked | 43 | 9 | 0 |
8 | Locked | 43 | 6 | 0 |
9 | Locked | 43 | 8 | 0 |
10 | Locked | 43 | 12 | 0 |
11 | Locked | 43 | 13 | 0 |
12 | Locked | 43 | 15 | 0 |
13 | Locked | 43 | 18 | 0 |
14 | Locked | 42 | 30 | 0 |
15 | Locked | 42 | 30 | 0 |
16 | Locked | 42 | 36 | 0 |
17 | Locked | 42 | 30 | 0 |
18 | Locked | 42 | 25 | 0 |
19 | Locked | 42 | 31 | 0 |
20 | Locked | 43 | 35 | 0 |
21 | Locked | 42 | 36 | 0 |
22 | Locked | 42 | 51 | 0 |
23 | Locked | 42 | 58 | 0 |
24 | Locked | 42 | 76 | 0 |
25 | Locked | 42 | 63 | 0 |
26 | Locked | 42 | 58 | 0 |
27 | Locked | 42 | 72 | 0 |
28 | Locked | 42 | 90 | 0 |
29 | Locked | 42 | 75 | 0 |
30 | Locked | 42 | 101 | 0 |
31 | Locked | 42 | 107 | 0 |
also cant do a full modem mode now but still the speeds after restart are the same around 70mb on few browsers- cables are tight everywhere.
on 02-03-2023 23:47
on 03-03-2023 09:48
Hi John,
So modem mode does not work at all - i am plugged into port1 can reach hub but nothing past it.
BQM link is dynamic so you can click it and will see it for today also.
This is when I had put it in modem modes below.
Time Priority Description
03-03-2023 09:24:43 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-03-2023 09:24:43 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-03-2023 09:24:38 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
03-03-2023 09:24:34 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-03-2023 09:24:34 | warning | Dynamic Range Window violation |
03-03-2023 09:24:34 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-03-2023 09:24:34 | warning | Dynamic Range Window violation |
03-03-2023 09:24:34 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-03-2023 09:24:34 | warning | Dynamic Range Window violation |
03-03-2023 09:24:34 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-03-2023 09:24:34 | warning | Dynamic Range Window violation |
03-03-2023 09:24:34 | warning | Dynamic Range Window violation |
03-03-2023 09:24:33 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-03-2023 09:24:32 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-03-2023 09:24:25 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-03-2023 09:24:21 | notice | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-03-2023 09:24:19 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-03-2023 09:24:16 | notice | Honoring MDD; IP provisioning mode = IPv4 |
03-03-2023 09:24:10 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Speed test on 3 different devices cabled (with up to date drivers and no VPN installed) around 50-70Mbs 2 phones and tablets on wifi similar.
Assuming you are right can someone from Virginmedia chip in on the investigation? What would be a next step?
on 03-03-2023 10:00
In the earlier post the Upstream channels looked to have failed to connect.
Does this persist ?
Cable Modem StatusItem Status Comments
Acquired Downstream Channel(Hz) | 363000000 | Locked |
Ranged Upstream Channel(Hz) | 49600000 | Ranged |
Provisioning State | Online | Operational |
on 03-03-2023 10:27
Cable Modem StatusItem Status Comments
Acquired Downstream Channel(Hz) | 363000000 | Locked |
Ranged Upstream Channel(Hz) | 49600000 | Ranged |
Provisioning State | Online | Operational |
State from now
03-03-2023 10:35 - edited 03-03-2023 10:39
Based on what I see on my Hub ... Upstream should be Locked in the 3rd column not Ranged.
Customer Support should be able to see this as a defect.
Is there a known fault in your location 0800 561 0061 - it is an automated service.
on 03-03-2023 11:19
So - they are having "complicated issues in the area and are working really hard on fixing them" - and you can only know about it if you call them as website says:
Terrible service - let's see how long it will take as I am owed deductions if it lasts longer than 2 days... pay for 1 gig get 70mb..
heh - Thank's all will update thread once any change will happen
on 05-03-2023 15:23
Hi there @GlasCsGo, welcome back to our forum and thanks for your post.
Sorry to see that you have been having issues with your connection, I have checked things on our end and there does seem to be an intermittent SNR issue in the area. The reference for this is F010436538, the current estimated fix time for this is 07/03/23 at 2pm.
Please let us know if you still see issues after this time and we can check the status of this for you.
Regards
Nathan
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