Virgin wifi pods

[Sean1962]

Hi,

This is my first posting so please go easy on me 🙂

Getting very frustrated trying to order a couple of Virgin wifi pods. I managed to get through to someone at Virgin 6 months ago who sent a wifi pod but we still have a couple of wifi dead spots in our home. I have tried a couple of Netgear extenders but they cause other issues. I've tried calling Virgin many times going through all the menu's to no avail. There are so many dead links on the Virgin web page when trying to order the wifi pods it all very frustrating and time consuming. Does any one have any suggestions or a Virgin link or direct phone line that is dedicated to ordering these Wifi pods ?  Even the Volt upgrade mentions you can order the pods but takes you directly to the O2 page but there's no info available on the O2 web site regarding any Virgin products or upgrades. Just going around in endless circles..........

[SteNix2020]

Welcome ... 😀

Have you tried doing Scans through the VM Connect app particularly where your blackspots are. Once it finds a blackspot it should promt you to Order a Pod. You could also drop them a message on WhatsApp or wait here for a few days for this to be picked up.

[newapollo · Accepted solution]

The mesh wifi  pods now come with a speed guarantee . See the following page for details, including  how to order online via My Virgin Media or through the Connect app

https://www.virginmedia.com/wifi-max 

You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)