on 25-02-2023 19:43
I have had no Internet all day and all day yesterday. I called up he said "I've made some changes it should fix itself" it hasn't. My download speed is like 550 and my upload is 0.00 sometimes 0.01 if im lucky.... help
Answered! Go to Answer
on 02-03-2023 20:52
If its a bug with my router firmware why does it say there's a fault in my area and why is it taking expert's all week to fix it ? Don't mean to sound rude but that sounds pretty minor no? I tried modem mode it didn't work. Thanks
on 02-03-2023 21:31
on 02-03-2023 22:16
When I reboot my router it works for 2 minutes then drops to 0.00 again. I don't really understand much on what to do. What does allow MAC mean?
on 02-03-2023 22:34
on 03-03-2023 10:21
They said its a platform fault outage? What does that mean? I'm getting so annoyed now I have work to do and I cant do it -_- all week to fix Is stupid
on 03-03-2023 14:59
Hello.
So I really want more information on this issue. I'm getting sick and tired of seeing the date change for my issue to be fixed. This is what "resolution team" said Platform Fault outage
A Platform Fault outage has been detected on Outage Communicator that is affecting this customer.
Outage type: Platform
Description: Status report || You might find that these services are intermittent at the moment: Virgin Fibre, Interactive TV, Catch Up TV, TV On Demand TiVo® or V6 home menu. We are sorry and working hard to resolve this for you.
Priority: P1
Remedy Number: F010505703
Status: Our engineer is on site and they're working to fix the problem
Date Open: 25 FEB 2023 16:15
Estimated end date: 03 MAR 2023 14:00
I dont know what it means. All I do know is a full week nearly with no Internet is embarrassing. Someone please give me an actual answer.
Thanks
03-03-2023 15:30 - edited 03-03-2023 15:33
I've gone nearly a week without internet and no end in sight! Support has been terrible and now after 6 days of no internet, they suggest a technician... but the earliest they can come out is Tuesday next week. Absolute joke.
Only one more week of no internet and I can legally cancel my contract with no fees which I will be doing if it gets to that stage..
I kept track of all the updates for this outage just to reference the incompetence on display. Recently been pushed back by another day. God knows what the technicians are doing.
Tuesday 28th Feb - 10am
Wednesday 1st March - 10am
Wednesday1st March - 2pm
Wednesday1st March - 3pm
Thursday 2nd March - 2pm
Friday 3rd March - 2pm
Saturday 4th March - 2pm
on 03-03-2023 15:33
Same as me mate. On top of all week having no Internet. When i do have Internet its less than half the speed I'm being told I should be getting. Absolute joke of a company. I will be leaving too. I've had enough.
on 03-03-2023 15:38
on 06-03-2023 16:20
Thanks for your posts @ThomasW1, and I'm sorry to hear of the frustrations this local area issue has caused you.
There doesn't currently appear to be an outage present in your local area at play.
Can you please confirm if the services are now working to the expected levels?
Kindest regards,
David_Bn