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Virgin tv but no internet

  • TV for first time, hook up tv box etc, TV channels load no problem, but I have no internet as computers are hook up via ethernet cable, also no WiFi as phone and ipads not connected says no Internet, the hub is continuously flashing green up/down arrows then bottom light is flashing keeps going back and forth, but when I remove tv spilter box and go back to same set up for just broadband everything is fine, any help on this would be great
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Alessandro Volta
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Message 2 of 37
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Re: Virgin tv but no internet

Sorry, your narrative makes no sense.

Can you explain again please using commas and full stops.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Alessandro Volta
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Message 3 of 37
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Re: Virgin tv but no internet

Did you get sent a splitter with the tv box?


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Message 4 of 37
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Re: Virgin tv but no internet

Tv is connected to hub all cables are in place, hub has all channels.

Hub has green arrow symbols flashing then switches to the on light then switches back to arrows.

My computer is connected via ethernet cable but says there's is no Internet connection 

My phone and ipads are not connecting to WiFi

 

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Message 5 of 37
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Re: Virgin tv but no internet

yes has the spilter box, but when its connected, I only get TV no internet, when its removed and set up as normal I get internet etc

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Alessandro Volta
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Message 6 of 37
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Re: Virgin tv but no internet

Hub is the box that is a Modem Router for internet, it doesn't do TV.

Which TV box do you have ?

tivo-v6

 

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 7 of 37
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Re: Virgin tv but no internet

its the first one TV6

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Alessandro Volta
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Message 8 of 37
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Re: Virgin tv but no internet

Did you get another cable to connect the router to the splitter or is it the same cable you’re using?


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Alessandro Volta
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Message 9 of 37
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Re: Virgin tv but no internet

With the V6 TV Box you need to use either Set Up 1 or Set Up 2.V6-connection

 

 

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 10 of 37
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Re: Virgin tv but no internet

Tried both 1&2 

When spilter is connected I get tv channels, but have no internet connection, no WiFi, not all of features are available on TV box, when I try to connect I get a code C133, thought you only got TV if there was internet, even with coax removed from back of modem still get TV ??

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