Virgin router red light

[samseed]

I have a router that has a permanent red light. The WiFi works perfectly but no ethernet from the router 

Tried ringing for tech support but this appears impossible as the phone directs me to the app and the app says call for help.

Any help would be appreciated

[Travis_M]

Hi @samseed

Thanks for posting on our community forum and sorry to hear about the issue with your broadband.

I am going to drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox for a message from myself.

Regards