on 12-03-2023 16:23
Hi guys
We are beyond frustration. Out router will lose connection (to wired and wireless) every midnight. It will eventually comes back it takes 5-10 minutes to get online.
As a new renewal we are trying to get it sorted under 14 days of cool of period. So we can cancel the contract if virgin can’t resolve the issue
on 12-03-2023 16:29
on 12-03-2023 18:33
Also it’s been known that VM push updates out at midnight.
on 13-03-2023 12:32
Its more than a week now non stop.
on 13-03-2023 12:34
on 15-03-2023 13:56
Hi there Blaster2018,
Thanks for your post and welcome back to the community.
Many apologies for the router issues faced, I can't seem to locate any details on this, are you able to as advised post a BQM to this thread?
Regards,
31-03-2023 12:29 - edited 31-03-2023 12:31
Hi Kain
https://www.thinkbroadband.com/broadband/monitoring/quality/share/c0afe2e65bc31881572a61d35b8efbc69af133cc-31-03-2023
this supposed to be 362Mbps service
thx
on 02-04-2023 14:54
Hi Blaster2018,
Thanks for coming back and providing the link for the BQM.
We'd love to take a look in to things further for you but have been unable to locate you on our systems using your forum credentials. We will need to confirm some information with you in order for us to proceed with checks.
I have sent you a direct message to allow us to do this with you in a private space. Just click on the little envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 03-04-2023 08:51
Hi Blaster2018,
Thanks for coming back to me via private message with your information.
Taking a look at the hub this end, I can see all signal and power levels are within optimal range. There is no issue being detected and the area is clear too. At the time of posting your hub has been online with a connection for over 4 days.
Can you please post the URL for your live BQM graph so we can see the dropouts live?
Many thanks,
on 03-04-2023 12:13
Hello Kath
2 Apr 2023
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ebf02233d76eb1efc054f39e4ae39743b542700b
3 apr 2023
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ebf02233d76eb1efc054f39e4ae39743b542700b
we have this problem from almost day one. its impossible to work now.
thx