Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Virgin media wifi problems

axpresbom
Joining in

on ‎27-11-2021 13:22

We recently upgraded our wifi from our old upc horizon wifi to the new virgin media super hub 3.0. However we are experiencing frequent wifi drops and unstable Ethernet connections. If anyone knows how to fix this I would much appreciate it.

https://19216811.cam/ https://1921681001.id/
0 Kudos
4 REPLIES 4

jbrennand
Very Insightful Person
Very Insightful Person

on ‎27-11-2021 14:54

Just to be clear are the ethernet cable connected devices losing network connectivity at the same time as the wifi ones do? And what is the Hub3's base power light doing - staying wjhite - flashing green - or something else?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

Adduxi
Very Insightful Person
Very Insightful Person

on ‎27-11-2021 19:18

Are you VM IE ?  This is the VM UK forum.  You need the VM IE helpline. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Andrew-G
Alessandro Volta
In response to Adduxi

on ‎27-11-2021 19:21

I'm happy to try and help wherever you are. 

Can you post the hub's status data for Downstream, Upstream and Network log?  That might not show anything, but it's worth a go.

0 Kudos

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

on ‎29-11-2021 19:49

Hello @axpresbom,

 

Welcome! Thanks for posting. 

 

I am sorry for any issues with your new broadband.

 

Please can you confirm if you are UK based or from Ireland? 

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide
0 Kudos
Top