Virgin media pod - flashing white

[Sanjjassal316]

Hi

Have had a wifi pod connected to my hub 3, which has been working fine. Ordered an additional one the other day, and it is just flashing white/green (have tried this in multiple locations and as close to the router as possible). 
I have logged onto the hub, and router setting all appear fine.

I still have wifi with my other pod, but have received a message from Virgin saying my new pod is activated even though it doesn’t appear to be working?

Any assistance is greatly appreciated

Thanks

[-tony-]

it would sound not to have been added to your account - all you can do is try a full reset of the hub - i cannot see it helping but stranger things have happened

if that does not help then you need to talk to CS and get it added to your account

[Zoie_P]

Hi Sanjjassal316,

Thank you for your post and welcome to the forums 🙂 

I am sorry you are having issues with your wifi pods. I would advise following @-tony-'s advice on this. I have checked our systems and can see you have not rebooted yet, please keep us posted and we will do our best to assist.

Zoie

[Sanjjassal316]

Thanks for the replies

i have rebooted the router to no avail. I had contacted CS yesterday also, who advised that the second wifi pod was not activated, and that they’ve put a request in to activate it (as the person I spoke to didn’t have permissions to do so). Waiting on a text to confirm it has been activated (which I was told would be within 24 hours - I.e now 🙂 )

[Steven_L]

Thanks for coming back to us @Sanjjassal316, how is it going at the moment, has your pod been activated and fully working now?

Regards,

Steven_L

[Sanjjassal316]

Hi

thanks for the response - still no luck

[Sanjjassal316]

Sorry - hit reply a bit too quick. Not working atm, but CS advised they’ll send another pod out as this one was showing as online, but was not working still

[Steven_L]

Thanks for coming back to us @Sanjjassal316, has your new pod arrived yet? 

Regards,

Steven_L