Virgin media not responding

[riri_897]

I have been trying to contact Virgin Media by calling them and by texting them!!!

They aren't replying or picking up my calls

I was on hold for 30 minutes and nothing

The chat bot didn't even reply to me.

Will Virgin Media ever reply? I suspect they are not contacting me because I am thinking of leaving them

Awful customer service

[jpeg1]

Don't think that they are picking on you - this is the normal customer "support". 

If you have a technical problem, post some details here and you will get help. If you do just want to leave, the most reliable method is to write to the address in your contract and send it by recorded delivery. 

[Martin_N]

Hi Riri_897,

Thank you for your post and welcome to the community. 

I'm very sorry for any issues you've had in getting through to the team. 

Sadly we don't process cancellation over this community site. 

We recommend calling into the team via 150/0345 454 1111 or as jpeg1 has advised you can write in to cancel. 

^Martin

[jbrennand]

Some information on cancelling & early disconnection fees are here...

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...