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Virgin media hub not delivered

Weronika9
Joining in

I signed a contract with Virgin Media and been waiting for almost a month to receive my package with hub (which I still do not have). I tried to contact customer service the results are below:

- saying it's weird, and transferring to other agents' countless times,

- saying it's weird and hanging up a call,

- asking me to sign a new contract and ignore the current one (of course it will be my problem if Virgin Media double charges me),

- saying "I will contact you soon" and never call back,

- and my favourite - "the new broadband hub is ordered and will be delivered in 24hours" - it didn't arrive, no confirmation email, message or anything. 

Obviously, nobody solved the issue, and I am still without a broadband. Did anyone have a similar problem and can help? I do not want to waste another 10 hours, talking with Virgin Media customer service.

1 REPLY 1

VM-Jon
Forum Team
Forum Team

Hi @Weronika9 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


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