Virgin media connect app

[JiffJaff92]

Hi, I’m trying to use the Virgin Media Connect App but it’s saying it can not find my hub. I’m currently connected to it on all devices and it seems to be working fine. I’ve tried rebooting the hub and uninstalling the app and reinstalling but to no avail. I’m using an iPhone 12. Any suggestions appreciated. Many thanks. Josh. 

[Kain_W]

Thanks for your post JiffJaff92 and a very walm welcome to the community!

Can I ask regarding this, what Hub do you have installed?

Also are any error messages appearing also?

Let us know,

[JiffJaff92]

Hi Kain, thank you! 

I’m using Hub 3.0 

Hardware Ver: 10

Software Ver: 9.1.2109.200

Regards,

Josh

[JiffJaff92]

Weirdly enough it’s just started working! Kain you’re magic. 

[Zoie_P]

Glad to hear JiffJaff92,

Thank you for updating the thread 🙂

Zoie