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Virgin media connect app issue

Coley369
Joining in

on ‎24-12-2021 13:08

Hi, I have phone, tv and broadband with virgin media. Before I could use all the apps no problem. One I used especially was the Vergil media connect one so I can view who is using my broadband unknowing to me so I could remove them etc, just general thinks like that was useful. Since having a hub problem I’ve had this replaced and I can’t seem to get it to reinstall again. It does the usual loading process then comes up with “oops. Our bad. Sorry we couldn’t do this for you. Tap try to reconnect to your hub. I’ve tried serveral times and it doesn’t work 

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎24-12-2021 13:29

Try deleting the app and reinstalling it.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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gary_dexter
Alessandro Volta

on ‎24-12-2021 20:40

Or just delete the app first. Then that’s it. Done. 


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Ayisha_B
Forum Team
Forum Team

on ‎27-12-2021 13:14

Hi @Colet369,

 

Welcome to our Community Forums and thanks for posting. 

 

Sorry to hear you've been having some issues with the Connect app.

 

Just checking in to see if deleting and re-installing the app has worked for you?

 

 

Ayisha_B
Forum Team

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