Virgin media app doesn't work

[Steviejb77]

The pausing of WiFi generally doesn't work, sits and hangs.

Anybody know why the app quality is so poor ?

[Arissa_H]

Hi Steviejb77. 

Welcoming you with big virtual arms 😊. Thank you for posting on our forums.

Sorry to see you are having issues with our Connect App. 

Have you tried uninstalling the app and re installing it again?

Have you tried logging in using a different device?

Can you try signing into your hub setting, you can 'pause' devices under 'MAC address filtering'. 

Please let us know how you get on? We would love to help. 

Thank you.