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Virgin hub 4 Wi-Fi Sonos One not connecting

carldwaring
Tuning in

Bit of a long story, I’ve upgraded to a virgin media hub 4. I tried to reconfigure my Sonos one without much luck. I’ve been on the phone to Sonos for about 3 hours, couldn’t get it working, I even set up my iPhone as a personal hotspot, reset the Sonos to factory settings and that worked as it should do. The Sonos works if it’s hard wired, but that’s not the point. So I think it’s the router configuration. I’ve seen a few things on here to change the configuration of the hub I’ve tried that but it’s not having much luck. So I’ve been in touch with virgin support for about 3 hours and they’re aware of the problem. Has anyone got a fix for this? I can see the device via Airplay but it won’t connect to it. Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions

legacy1
Alessandro Volta
Bit of a short answer, put hub in modem mode get your own router with 1Gb ports.
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See where this Helpful Answer was posted

8 REPLIES 8

legacy1
Alessandro Volta
Bit of a short answer, put hub in modem mode get your own router with 1Gb ports.
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Thanks! Put the hub4 in modem mode and get a gigabyte router you say… how do I know that would work either? Are we aware of a specific configuration with one that works?

Well if it don't you can update the firmware and if that doesn't work contacting support for a 3rd party router is going to be better then VM
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carl_pearce
Community elder

@carldwaring wrote:

Bit of a long story, I’ve upgraded to a virgin media hub 4. I tried to reconfigure my Sonos one without much luck. I’ve been on the phone to Sonos for about 3 hours, couldn’t get it working, I even set up my iPhone as a personal hotspot, reset the Sonos to factory settings and that worked as it should do. The Sonos works if it’s hard wired, but that’s not the point. So I think it’s the router configuration. I’ve seen a few things on here to change the configuration of the hub I’ve tried that but it’s not having much luck. So I’ve been in touch with virgin support for about 3 hours and they’re aware of the problem. Has anyone got a fix for this? I can see the device via Airplay but it won’t connect to it. Thanks in advance!


You can either:

 

Thanks, and what would you suggest for a ‘decent mesh system’?


@carldwaring wrote:

Thanks, and what would you suggest for a ‘decent mesh system’?


There are many on the market, however the below have been recommend a lot on other threads, depending on budget:

https://www.amazon.co.uk/Deco-M4-Seamless-Coverage-Replacement/dp/B07NH1J543

https://www.amazon.co.uk/Deco-M5-Coverage-Replacement-Antivirus/dp/B071241G3R

A couple of WiFi-6 systems for future proofing:

https://www.amazon.co.uk/NETGEAR-Satellite-Extenders-Coverage-Devices/dp/B08FT9BLQX

https://www.amazon.co.uk/TP-Link-Next-Gen-Extenders-HomeCare-Antivirus/dp/B0041JNUAI

 

 

Well, probably a stop gap. I’ve received one of the VM pods. Set that up and plugged an Ethernet cable into the back of that and connected it to my Sonos. Works a treat… ok maybe not ideal but I can now actually use it!

Akua_A
Forum Team
Forum Team

Hi @carldwaring,

Welcome back to our community forums and sorry to hear you were having issues with your Sonos and our services.

We are however glad that our team was able to help with this issue. Please do not hesitate to contact us if you need any further help and we will be happy to assist.

Thanks,

Akua_A
Forum Team

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