on 15-08-2022 21:45
Bit of a long story, I’ve upgraded to a virgin media hub 4. I tried to reconfigure my Sonos one without much luck. I’ve been on the phone to Sonos for about 3 hours, couldn’t get it working, I even set up my iPhone as a personal hotspot, reset the Sonos to factory settings and that worked as it should do. The Sonos works if it’s hard wired, but that’s not the point. So I think it’s the router configuration. I’ve seen a few things on here to change the configuration of the hub I’ve tried that but it’s not having much luck. So I’ve been in touch with virgin support for about 3 hours and they’re aware of the problem. Has anyone got a fix for this? I can see the device via Airplay but it won’t connect to it. Thanks in advance!
Answered! Go to Answer
on 15-08-2022 21:56
on 15-08-2022 21:56
on 15-08-2022 22:04
Thanks! Put the hub4 in modem mode and get a gigabyte router you say… how do I know that would work either? Are we aware of a specific configuration with one that works?
on 15-08-2022 22:19
15-08-2022 22:27 - edited 15-08-2022 22:27
@carldwaring wrote:Bit of a long story, I’ve upgraded to a virgin media hub 4. I tried to reconfigure my Sonos one without much luck. I’ve been on the phone to Sonos for about 3 hours, couldn’t get it working, I even set up my iPhone as a personal hotspot, reset the Sonos to factory settings and that worked as it should do. The Sonos works if it’s hard wired, but that’s not the point. So I think it’s the router configuration. I’ve seen a few things on here to change the configuration of the hub I’ve tried that but it’s not having much luck. So I’ve been in touch with virgin support for about 3 hours and they’re aware of the problem. Has anyone got a fix for this? I can see the device via Airplay but it won’t connect to it. Thanks in advance!
You can either:
on 15-08-2022 22:32
Thanks, and what would you suggest for a ‘decent mesh system’?
on 15-08-2022 22:41
@carldwaring wrote:Thanks, and what would you suggest for a ‘decent mesh system’?
There are many on the market, however the below have been recommend a lot on other threads, depending on budget:
https://www.amazon.co.uk/Deco-M4-Seamless-Coverage-Replacement/dp/B07NH1J543
https://www.amazon.co.uk/Deco-M5-Coverage-Replacement-Antivirus/dp/B071241G3R
A couple of WiFi-6 systems for future proofing:
https://www.amazon.co.uk/NETGEAR-Satellite-Extenders-Coverage-Devices/dp/B08FT9BLQX
https://www.amazon.co.uk/TP-Link-Next-Gen-Extenders-HomeCare-Antivirus/dp/B0041JNUAI
on 21-08-2022 21:14
Well, probably a stop gap. I’ve received one of the VM pods. Set that up and plugged an Ethernet cable into the back of that and connected it to my Sonos. Works a treat… ok maybe not ideal but I can now actually use it!
on 24-08-2022 08:20
Hi @carldwaring,
Welcome back to our community forums and sorry to hear you were having issues with your Sonos and our services.
We are however glad that our team was able to help with this issue. Please do not hesitate to contact us if you need any further help and we will be happy to assist.
Thanks,