Virgin hub 3 suddenly dropped wifi after a year

[duckandcover]

Hello,

I have a Virgin hub 3.  It has been working fine for over a year.  Over the last two days it has dropped wifi.  Initially it dropped on all devices apart from a Moto g 5G.  Then after a day it dropped on that too.

When trying to connect on a wireless device I get an error saying to check my password.  The password has not changed and I still get the same error when I re-enter it.  I also checked the password has not changed through the hub interface.

Internet on wired devices works fine

I have restarted and played round with the smart wifi options but nothing works.  It says that it is broadcasting wifi fine.

Can anyone help.  I cannot seem to find virgins online web chat and I just get put through to simple automated responses when I phone.

[jbrennand]

Try a reset as per this.
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Note that a pinhole reset on a Hub3/4 can be a bit problematic - so do it (again) EXACTLY this way (not as the VM website says!).

Firstly, make sure the Hub's sticker/card with the two passwords on it is still there and legible If not – DON’T DO IT !

With the Hub switched "on", disconnect any ethernet connections (leave the co-ax connected) and then push in the “reset pin” with the end of a paperclip/thin nail/SIM tray “tool” or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT manually restart the Hub at any time.

Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub
If you want to use the old SSID and password go into the Hub settings and change them to what you already have.

See if that sorts it.

[duckandcover]

This appears to have worked, thank you.