I can connect to the internet when using the cable but the Wi-Fi is not connecting. My phone or fire stick can see the network and the signal is good but it won't actually connect. Do I need a new router? I have rebooted it several times everything looks normal.
Sorry to read you are having an issue with the wireless connection.
If you are still experiencing this problem, I can certainly take a look into this for you. As I was unable to locate your account, I have sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.