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georgewe
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Virgin connect

Hello I have a TiVo box and a Hub 3 as part of my package.I have downloaded the latest connect app. In order to do a check for black spots in my house as I have 3 grandkids and when they are visiting the internet can be used in several places at once.

I know that internet is performing fine  I also know that I’m connected to my network.

But when trying to link the connect app to my hub 3 I get a message saying hub not found

I have tried all remedies I’ve seen on here to avail

how you get a virgin technical person to answer your queries

 

 

 

hub no not found

 

keep getting 

 

 

 

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Forum Team
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Re: Virgin connect

Hi, georgewe.

 

Thanks for reaching out to the community. 🙂

 

Sorry you're having issues with the Virgin Media Connect App.

Can you tell me exactly what you're trying to do with the app?

Let me know and we'll look further into it.

 

Kind Regards,

Chai_S

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georgewe
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Re: Virgin connect

I am trying to link the app to my router as I nstructed but gat an error message saying hub 3 not found .
I have no trouble surfing the web and get notices saying I am connected to the internet
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georgewe
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Re: Virgin connect

Aha don’t know how I did it but I have connected to the hub and checked signal in all rooms. Ok in all room except summer house .can use a booster as no electric in there
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Re: Virgin connect

Hi Georgewe,

 

Thanks for keeping us posted.

Really pleased to hear that you're able to manage to connect to your hub using your Connectapp.

Hope that your grand kids will enjoy their stay when they visit and that booster will work well in your summer house.

Feel free to let us if there is anything else.

 

Cheers,

Ann_E

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georgewe
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Re: Virgin connect

No power in summerhouse 

would a booster in the rear bedroom overlooking the garden improve the signal

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Very Insightful Person
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Re: Virgin connect


@georgewe wrote:

No power in summerhouse 

would a booster in the rear bedroom overlooking the garden improve the signal


If the signal has to travel through a cavity wall probably not. You will also have signals from hubs in neighbouring houses that will reduce the connection speed even if the signal strength is reasonable.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Virgin connect

Hello there Georgewe,

 

Thanks for getting back.

How far is your summer house from the hub? Thick walls would interfere the signal. The booster is designed to work and distribute the signal within the house. WiFi extenders may help the range of the signal however we don't provide those so we cannot guarantee how well it would work considering all the interference blocking the wireless signals.

 

Cheers,

Ann_E

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