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Virgin connect app

I have an iPhone 7 and have downloaded 

virgin connect app when I go to the mobile part of it it says that I don’t have a virgin mobile account /sim

i do have a virgin sim and a mobile account tried resetting app reinsert sim had a new sim deleted app reloaded but it won’t work

anyone else have same problem

anyone know how to fix it please

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Forum Team
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Re: Virgin connect app

Hi anoyed,

 

Thank you for your post and welcome to the community. 

 

When accessing the Mobile tab can you try this via Mobile data and let me know if this changes the response?

 

^Martin

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Re: Virgin connect app

No difference 

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Re: Virgin connect app

Thank you for checking that. Can you uninstall the app and reinstall it to see if this shows any difference?

 

^Martin

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Alessandro Volta
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Re: Virgin connect app


@anoyed wrote:

deleted app reloaded but it won’t work

 

 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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Alessandro Volta
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Re: Virgin connect app

My advice ...

Uninstall the app from your phone then reboot the phone.

Forget about the app.

Use the Hub GUI at 192.168.0.1 in a browser to manage the Hub settings.

Forget the app forever more.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Virgin connect app

No difference 

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Alessandro Volta
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Re: Virgin connect app


@anoyed wrote:

No difference 


No difference to what ?

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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