on 15-10-2022 13:31
Virgin connect app not recognising hub
everything else working fine 🤷🏼♂️
on 15-10-2022 17:51
on 15-10-2022 17:59
Thank you mate
on 18-10-2022 08:55
Hi @completecontrol, thanks for posting and welcome back to our community.
I am sorry to hear you're being impacted by our connect app not recognising your hub. We're aware that some of our customers are experiencing this and a team are working to resolve it. Would it be possible to expand on the need to use the connect app? Are you having a poor WiFi experience?
Regards
Lee_R
on 18-10-2022 09:30
Hi Lee,
all good now, just wanted to do a speed test
No issues - thanks
Col M
on 20-10-2022 09:36
Hi completecontrol,
Thank you for your reply and for letting us know this is now resolved.
Please get in touch if we can assist in the future.
Thanks,