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Virgin connect app

completecontrol
Tuning in

Virgin connect app not recognising hub

everything else working fine 🤷🏼‍♂️

5 REPLIES 5

jbrennand
Very Insightful Person
Very Insightful Person
see this...
_______________________

The connect App has recently become "buggy" after upgrading its firmware.

Note the number of new threads on here complaining of App issues. >10 today alone.

A VM person will respond here in a day or two and comment on what you can try.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Thank you mate

Hi @completecontrol, thanks for posting and welcome back to our community.

I am sorry to hear you're being impacted by our connect app not recognising your hub.  We're aware that some of our customers are experiencing this and a team are working to resolve it.  Would it be possible to expand on the need to use the connect app?  Are you having a poor WiFi experience?

Regards

 

Lee_R

Hi Lee,

 

all good now, just wanted to do a speed test

No issues - thanks

 

Col M

Hi completecontrol, 

Thank you for your reply and for letting us know this is now resolved. 

Please get in touch if we can assist in the future. 

Thanks, 

 

 

Nat