on 21-09-2021 10:14
I’m new to virgin & have downloaded the virgin connect app. My issue is that it won’t connect to the internet, I’ve connected the hub but it keeps saying “please connect to your hub. It looks like your connected to your home network via an unrecognised access point. Please connect to a hub to to scan your home” I’m connected on my iPhone 12 Pro Max so can’t understand why it isn’t working, what am I doing wrong?
on 21-09-2021 10:15
on 21-09-2021 10:20
it’s the hub 3 that I have, I’ve managed to connect to the hub but it just won’t go any further than that
on 21-09-2021 14:57
on 23-09-2021 15:18
Good afternoon @emmalouise019.
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with the connect app.
As a few days have passed since your original post I was wondering how things are looking?
Kind regards,
Zak_M
on 23-09-2021 16:32
I’m still not able to connect to the hub, tried on multiple devices and I either get told I’m trying to connect via an unrecognised device or that it just can’t connect to the hub
on 27-09-2021 10:40
Hello @emmalouise019,
I am sorry to see this!
Can you try using the connect app on a different device?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 27-09-2021 11:18
I tried it on my iPad too & that wouldn’t even connect to the hub, it just kept telling me it was resetting the hub & that’s it
on 29-09-2021 11:40
Thanks for replying emmalouise019
So I can take a look at this in more detail
I would need to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 24-03-2022 18:37
We’ve had our Hub 3 replaced because of the Wi-Fi constantly dropping out. The connect app now won’t show devices etc under the Broadband tab. It tells me to touch on the exclamation mark at which point the hub reboots but nothing ever changes.
Any ideas?