i have recently changed back to virgin, had a virgin guy out today and while he was here, he told me about the virgin connect app, where you can connect to WiFi anywhere outside of your house with the virgin WiFi. I have downloaded the app, but he told me I had to sign in to the virgin WiFi, but it wants a user name and password. I have tried everything I have for virgin to access it and can’t log on to it. Anyone know what to do or how I access it? Thanks!!
@Leanneclaire Had to reject a couple of your screen shots that showed most of your email address. This is to protect your privacy and comply with the forum house rules.
It looks like you are trying to connect to the VM hotspots manually via the WiFi settings on your phone and I think what @Dean_C is saying is that you should login to the connect app and it then connects you to the hotspots.
Not used the app myself but it sounds like less hard work, once you have the app setup correctly.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out. My setup: V6 TV box, Vivid 200 Optical fibre with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.