on 08-09-2021 19:18
I have moved home and had the engineer install my original Hub 3 at my new address. I was getting a lot of dropouts at my old house (Virgin Super hub 3 constantly dropping connection). Since moving I am still getting the same connection dropouts.
This is not wifi. This is the actual router disconnecting from Virgin. When I eventually can log into the router it says it has been online for 2 mins.
I have a 14 day cooling down period (starting from Friday 3rd Sept) and need to see this working properly before I cancel this and go elsewhere.
I see it is getting RCS Partial Service a lot in the log file.
Anyone any ideas?
1 | 299000000 | -0.9 | 38 | 256 qam | 21 |
2 | 139000000 | -0.7 | 30 | 256 qam | 1 |
3 | 147000000 | -1.7 | 31 | 256 qam | 2 |
4 | 155000000 | -1 | 30 | 256 qam | 3 |
5 | 163000000 | -2.2 | 28 | 256 qam | 4 |
6 | 171000000 | -2 | 29 | 256 qam | 5 |
7 | 179000000 | -1.4 | 31 | 256 qam | 6 |
8 | 187000000 | -1 | 33 | 256 qam | 7 |
9 | 195000000 | -0.5 | 34 | 256 qam | 8 |
10 | 203000000 | -1 | 33 | 256 qam | 9 |
11 | 211000000 | -1.5 | 33 | 256 qam | 10 |
12 | 219000000 | -3.5 | 30 | 256 qam | 11 |
13 | 227000000 | -2.2 | 27 | 256 qam | 12 |
14 | 235000000 | -2.4 | 36 | 256 qam | 13 |
15 | 243000000 | -1.4 | 37 | 256 qam | 14 |
16 | 251000000 | -2.5 | 37 | 256 qam | 15 |
17 | 259000000 | -1.7 | 37 | 256 qam | 16 |
18 | 267000000 | -3.5 | 37 | 256 qam | 17 |
19 | 275000000 | -2.5 | 37 | 256 qam | 18 |
20 | 283000000 | -3.2 | 37 | 256 qam | 19 |
21 | 291000000 | -0.4 | 38 | 256 qam | 20 |
22 | 307000000 | 0.9 | 38 | 256 qam | 22 |
23 | 315000000 | -0.7 | 38 | 256 qam | 23 |
24 | 323000000 | 0 | 38 | 256 qam | 24 |
1 | Locked | 38.6 | 0 | 0 |
2 | Locked | 30.3 | 6484523 | 4734 |
3 | Locked | 31.6 | 5375572 | 157 |
4 | Locked | 30.4 | 6042993 | 3170 |
5 | Locked | 28.7 | 6936897 | 22220 |
6 | Locked | 29.4 | 7282676 | 85788 |
7 | Locked | 31.3 | 6887613 | 26598 |
8 | Locked | 33.3 | 5445681 | 9624 |
9 | Locked | 34.3 | 2891132 | 823 |
10 | Locked | 33.4 | 2067545 | 54 |
11 | Locked | 33.4 | 156072 | 0 |
12 | Locked | 30.1 | 973274 | 0 |
13 | Locked | 27.1 | 7029601 | 394157 |
14 | Locked | 36.3 | 0 | 0 |
15 | Locked | 37.6 | 0 | 0 |
16 | Locked | 37.6 | 0 | 0 |
17 | Locked | 37.6 | 7 | 0 |
18 | Locked | 37.3 | 0 | 0 |
19 | Locked | 37.6 | 7 | 0 |
20 | Locked | 37.3 | 3 | 0 |
21 | Locked | 38.6 | 0 | 0 |
22 | Locked | 38.6 | 0 | 0 |
23 | Locked | 38.6 | 0 | 0 |
24 | Locked | 38.6 | 0 | 0 |
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800002 | 44.8 | 5120 | 64 qam | 6 |
2 | 32599981 | 45.3 | 5120 | 64 qam | 5 |
3 | 39400004 | 44.8 | 5120 | 64 qam | 4 |
4 | 46200007 | 45.8 | 5120 | 64 qam | 3 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network LogTime Priority Description
08/09/2021 18:07:45 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:06:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:06:42 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:06:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:06:22 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:06:12 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:06:2 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:04:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:04:47 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:03:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:03:18 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:03:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:03:1 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:02:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:02:37 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:01:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:01:36 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:01:32 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:01:27 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/09/2021 18:01:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 11-09-2021 19:38
See how it goes over the next couple of days, on startup, you will get quite a few as the system initialises - but yet, nothing I can really put my finger on but the figures are making me slightly uneasy.
on 16-09-2021 16:19
Update - It was all working fine until yesterday. There's a company installing fibre in our street and they just cut through Virgin's cables supplying my neighbour and myself. Absolute idiots.
Thankfully I was already booked in for an engineer today.
Engineer arrived, replaced both cables for my neighbour and myself and now working great again.
A few Post RS errors on channel 1 but I'm getting full speed and no dropouts.
Thanks everyone for the help.
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 1096 | 1123 |
2 | Locked | 38.9 | 9 | 0 |
3 | Locked | 38.6 | 8 | 0 |
4 | Locked | 38.6 | 8 | 0 |
5 | Locked | 38.9 | 8 | 0 |
6 | Locked | 38.9 | 6 | 0 |
7 | Locked | 38.6 | 8 | 0 |
8 | Locked | 38.6 | 9 | 0 |
9 | Locked | 38.6 | 11 | 0 |
10 | Locked | 38.6 | 7 | 0 |
11 | Locked | 38.6 | 9 | 0 |
12 | Locked | 38.6 | 7 | 0 |
13 | Locked | 38.9 | 8 | 0 |
14 | Locked | 38.6 | 9 | 0 |
15 | Locked | 38.6 | 9 | 0 |
16 | Locked | 38.9 | 9 | 0 |
17 | Locked | 38.9 | 3 | 0 |
18 | Locked | 38.9 | 10 | 0 |
19 | Locked | 38.9 | 3 | 0 |
20 | Locked | 38.9 | 20 | 0 |
21 | Locked | 38.9 | 8 | 0 |
22 | Locked | 38.9 | 10 | 0 |
23 | Locked | 38.6 | 1 | 0 |
24 | Locked | 38.9 | 5 | 0 |
on 20-09-2021 09:00
Thanks for the update CarlReeves,
Glad to hear that the engineer has replaced both cables to you and your neighbour and now the service is working great.
If you have any further issues in the future, please come back to us through this channel.
Kind regards Jodi.