on 16-05-2022 23:44
Issue:
Wifi is working only for short periods of time requiring constantly turning the wifi off and on, on the laptop/phone or being unable to access internet altogether.
Wifi connection strength is shown as good but internet is not accessible.
This has been tried from two different laptops and two different phones. (laptops and phones have no issue with wifi at another property).
The issue has been occurring now for many weeks. (I have been a customer for years without this issue).
Phone calls to Virgin have not resolved and the reply received has been that ~” upgrade works are taking place in your area and the issue will go away in 48 hours”. The issue has not gone away.
Tried:
I have rebooted the router many times.
I have removed any device using the wifi network that may be causing an issue.
I have performed a hard reset of the router.
I have checked the connections to the back of the router are secure.
Request:
Have tried the above and read similar threads such as:
https://community.virginmedia.com/t5/Networking-and-WiFi/Orange-Light/td-p/4423222
I would like to request a replacement router, is there a way for this to happen without going through the call centre?
If there are other steps to try prior to doing this then please let me know.
Many Thanks
on 17-05-2022 01:43
on 19-05-2022 15:30
Hi mattr2102, thanks for posting and welcome to our community.
Sorry to hear you're having WiFi issues. I would like to take a closer look. I am going to send you a privae message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R