on 24-10-2019 08:19
Hi,
I’m getting irritated with returning the kit to you. I have request the returning package for 4 times but have not received it yet, I only got reminder emails asking me to return it and £40 is charged from my account.
My account had been closed for a month now. Could you please send me the packaging??
on 26-10-2019 09:10
Thank you for your post Evejay306 and welcome to our community.
Can I please confirm the date that your 30 days notice came to an end?
Have you already received your final bill?
You can request a returns package through an online form as well if needed, or alternatively you can also return these by bringing them to a nearby Virgin Media Store.
Thank you, Emily.
on 26-10-2019 19:24
on 29-10-2019 09:03
Thank you for the update, can I please confirm if you're requesting this package to the address on the account or to a separate address? As, unless stated, it would be sent to the address on the account in question.
Thank you, Emily.
on 30-10-2019 17:28
on 02-11-2019 09:26
Hi there @Evejay306
I truly am sorry to hear that you have yet to receive your packaging - I can see from your account that this has been requested numerous times for you so I am unsure as to why it has yet to be delivered.
I have contacted our Equipment returns team directly on your behalf to see if they can assist us further.
If you need to, you can return to one of our stores; please just ensure you provide your account number and get a receipt so we can update your account to advise you have returned it.
Keep us posted.
Cheers
Katie - Forum Team
on 06-12-2019 08:08
Hi,
May I know if you have heard anything from the equipment returns team? Since no one contacted me so far.
Or could you provide address of the nearest store to me?? I would like to return the kit as soon as possible.
it really bothers me a lot.
on 08-12-2019 12:23
Hi Evejay306,
Thank you for reaching out to us in our community, I am sorry you still haven't received a returns package.
Can I please confirm that you are in the same address if not have you given us a forwarding address?
Kind regards
Paul.
on 08-12-2019 14:54
on 08-12-2019 15:16
Hi There Evejay306,
Thank you for coming back to us, I have looked into this for you and I have requested this again for you.
Kind regards
Paul