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Virgin Media Router and Google Mini Speaker

Kingrae71
Joining in

on ‎20-12-2021 18:02

Hello all

Since moving to Virgin Media my Google mini speaker won't recognise the router/hub. 

What do I need to do? I recall seeing a post ages ago about changing router/hub settings but I can't find it now 🙄

Thanks 

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6 REPLIES 6

Ayisha_B
Forum Team
Forum Team

on ‎22-12-2021 19:59

Hi @Kingrae71,

 

Welcome to our Community Forums and thanks for posting.

 

Sorry to hear you're having some issues connecting your speaker. Is it just this device that doesn't pick it up?

 

Have you tried resetting the hub?

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Kingrae71
Joining in
In response to Ayisha_B

on ‎28-12-2021 21:26

Hello

Yes it's just this device

 

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gary_dexter
Alessandro Volta
In response to Kingrae71

on ‎28-12-2021 21:56

Have you updated the speaker to the new hubs SSID and password?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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Kingrae71
Joining in
In response to gary_dexter

on ‎28-12-2021 21:59

No... How do I find the hubs info?? Tech is not my thing 😁

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gary_dexter
Alessandro Volta
In response to Kingrae71

on ‎28-12-2021 22:35

@Kingrae71 wrote:

No... How do I find the hubs info?? Tech is not my thing 😁

Well I assume you’ve connected other devices to the hubs Wifi after coming from a previous ISP?


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi

David_Bn
Forum Team
Forum Team
In response to Kingrae71

on ‎31-12-2021 09:04

Good Morning @Kingrae71, thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to hear of the difficulty connecting the speaker to your Wi-Fi connection. Has this since been resolved or is this still on going?

All updates welcome

Kindest regards,

David_Bn

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